Customer Service
6 months ago
Responsibilities:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and provide appropriate solutions or recommendations
- Upsell products or services to maximize sales opportunities
- Enter customer information and interactions accurately into the database
- Maintain a high level of product knowledge to effectively address customer inquiries
**Experience**:
- Previous experience in a customer service role preferred
- Fluent in Spanish and English, both written and verbal communication skills
- Strong data entry skills with attention to detail and accuracy
- Ability to handle multiple tasks simultaneously while maintaining a high level of professionalism
- Excellent phone etiquette and active listening skills
As a Customer Service Representative, you will have the opportunity to work in a fast-paced environment where your communication skills and problem-solving abilities will be put to the test. You will be an integral part of our team, ensuring that our customers receive the highest level of service and satisfaction.
We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and paid time off. Join our team today and be part of a company that values its employees and provides opportunities for growth and advancement.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £400.00-£550.00 per week
Expected hours: 10 - 40 per week
**Benefits**:
- Flexitime
- Free parking
- On-site parking
- Unlimited paid holidays
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Weekend availability
- Weekends only
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Ealing Broadway Station (required)
Ability to Relocate:
- Ealing Broadway Station: Relocate before starting work (required)
Work Location: In person
Reference ID: Sales
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