Customer Service Executive

7 months ago


Queensway Station, United Kingdom Plan.com Full time

**About the role**

Working hours are 10am to 6pm Monday to Friday.

**Responsibilities include, but are not limited to;**
- Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
- Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
- Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
- Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
- Escalating issues where appropriate to the Customer Services Manager
- Ensuring that all customers experience an exceptional level of service

**Key skills/attributes;**
- Excellent communication skills on all levels
- Ability to work on own initiative as well as part of a team
- Sound numerical skills
- Sense of urgency and the ability to work in a fast-paced office environment
- Deadline focused with ability to prioritise tasks
- Flexible and multi-tasking ability to produce results
- Excellent knowledge of Microsoft Office, especially Microsoft Excel

**What's in it for you?**
- Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built.
- We have an excellent staff retention record and an upbeat, motivated workforce.
- Competitive salary plus uncapped commission
- Regular staff incentives

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Queensway, B1 1TT: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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