Claims Advisor

5 days ago

Ormskirk, United Kingdom Direct Accident Management Ltd Full time

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We are currently recruiting for a **Portuguese speaking Claims Advisor **to join our fantastic Claims Department in Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

The purpose of the role is to contact new clients by telephone in order to take details of their accident and record the details accurately and efficiently in order for us to make an assessment in relation to prospects of success and decide whether or not we can accept a claim and offer them services. To gather documents from clients to support and verify their claim. To arrange recovery of clients damaged vehicles and to arrange other relevant services as required.

We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for ensuring that you provide an excellent service to your stake holders and ensure that everyone has a positive experience by delivering an outstanding service.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

**Responsibilities to include**:

- Answer incoming telephone calls in a call centre environment.
- Make outgoing calls in response to a clients request to call back
- Obtain information and input data on our claims database regarding clients accidents.
- Check the validity of clients vehicle documents and identification.
- Send a request for a hire vehicle where required to the fleet department.
- Manage a workload efficiently to avoid delays in processing claims and arranging hires
- Effectively communicate our decision regarding a claim to the client, the associated garage and the BDM.
- Undertake any other reasonable task to ensure the efficient operation of the business

**About You**:

- Excellent attention to detail
- Patience and empathetic with good self-motivation and the ability to work alone and as part of a team.
- Proactive, confident, and professional
- Excellent written and verbal communication skills

**What we offer in return**:
We offer a clean professional office working environment in Ormskirk. A competitive salary including 22 days holiday allowance plus 8 bank holidays. Employee Assistant Programme. Workplace pension scheme. The opportunity to develop a rewarding and successful career.

**Additional Information**

The shifts for this role are 35 hours per week Monday to Friday 8am to 4pm, and 11am to 7pm rotating weekly, one weekend a month (Saturday 1 day, or 2 x ½ day Sundays)

**Job Types**: Full-time, Permanent

**Salary**: £23,300.00 per year

Schedule:

- 12 hour shift

Ability to commute/relocate:

- Ormskirk: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Claims Adjusters

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Spotlightjobs is excited to work with a developing team of claims professionals.We are looking for an experienced customer service advisor to join our customer claims team. Our ideal candidate has strong customer service skills and wants to develop a career in motor claims, with full training provided.This role involves:Meeting or exceeding customer service...

  • Claims Resolution Specialist

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Customer Service Advisor Job DescriptionWe are seeking a Customer Service Advisor to join our Claims Team at Spotlightjobs. Our team delivers exceptional customer service in claims handling and is looking for someone who shares their passion for delivering outstanding results.Key Responsibilities:Excel against customer service level expectations by...

  • Motor Claims Specialist

    2 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Company Overview: Spotlightjobs is a developing and expanding team of claims professionals. We are excited to be working with a client who has many years of experience in the industry.We are seeking an experienced customer service advisor to work within our customer claims team. Whilst we are looking for strong customer service skills, we also want to...

  • Claims Team Member

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Job DescriptionAt Spotlightjobs, we're seeking a talented and experienced customer service advisor to join our claims team. This is an exciting opportunity for career development in motor claims.As a key member of the team, you'll be responsible for handling inbound communication with policyholders, ensuring effective communication of claim decisions and...

  • Motor Claims Specialist

    7 days ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Spotlightjobs is excited to be working with a developing and expanding team of claims professionals. We are seeking an experienced customer service advisor to join our customer claims team.ResponsibilitiesDeliver exceptional customer service and take ownership of all inbound communication.Educate policyholders on claim decisions and progression, reducing the...

  • Customer Claims Handler

    1 month ago

    Ormskirk, United Kingdom Spotlightjobs Full time

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, United Kingdom Spotlightjobs Full time

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Trainee Claims Handler

    2 weeks ago

    Ormskirk, United Kingdom Spotlightjobs Full time

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that...

  • Customer Service and Claims Professionals

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Job Title: Customer Service and Claims ProfessionalsWe are recruiting for an experienced customer service advisor to join our expanding team at Spotlightjobs.This role offers an exciting opportunity for someone with strong customer service skills and a desire to develop their career in motor claims.The successful candidate will be responsible for:Providing...

  • Customer Service Advisor

    4 days ago

    Ormskirk, United Kingdom JOB commercial Full time

    Immediate Starts Available! - Customer Service/ Call Centre - Great Bonus Scheme - Monday - Friday (8-4pm, 11-7pm) - Free onsite Parking My client, a specialist claims management company are looking to recruit a Customer Service Advisor to join their claims team. This is an excellent opportunity for those wanting to join a growing organization where you can...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody...

  • Spotlightjobs | Customer Claims Handler

    4 weeks ago

    ormskirk, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that...

  • Claims Handler

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Claims Handler

    4 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Customer Claims Handler

    1 month ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time €23,000

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Customer Claims Handler

    1 month ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time €23,000

    Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody...

  • Trainee Claims Handler

    3 weeks ago

    Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

    Job Description Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody...