Sales and Events Co-ordinator
6 months ago
An exciting opportunity has arisen to assist in the Sales, Events and Customer Service department at Mama Doreen's Emporium based in our Harrogate office.
We are looking for a dynamic team worker who is ambitious, hard working and adaptable, being prepared to take on challenging and varied initiatives within a rapidly developing business.
Working under our Sales & Marketing Manager and across a variety of different business areas you will have experience of delivering excellence as part of a multifunctional team whilst maintaining exceptional levels of quality, professionalism at all times.
The Sales, Events and Customer Service department is an integral part of the business, responsible for all booking enquiries, including party events, corporate orders, website orders and general customer queries.
The Key Responsibilities will include:
- Answering incoming calls and speaking to customers regarding reservation, sales and general enquiries.
- Assist in the management of the booking system and contact upcoming reservations with upselling techniques.
- Arranging booking details for key bookings such as baby showers, hen parties and children's parties.
- Manage E-Commerce sales.
- Arrange all outgoing post including vouchers and our popular product Mini Bite Cupcakes.
- Checking stock for all office supplies.
- Experience in a customer service role
- An exceptional telephone manner
- Can do attitude and willing to problem solve
- Highly organised
- Tech savvy, ability to work across multiple booking platforms
- Well presented individual with attention to detail
- Interest in events, previous experience a bonus
- Willing to learn new things and hunger to advance in the business
If you fit the description and are interested in joining the Mama Doreen's family we'd love to hear from you
**Job Types**: Full-time, Part-time
**Salary**: £10.90-£12.00 per hour
Expected hours: 20 - 30 per week
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
Schedule:
- Day shift
Supplemental pay types:
- Tips
Work Location: In person
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