Customer Retention Specialist
4 days ago
Our client, an innovative retailer, with thousands of customers across the UK and European market.
We are looking for a Customer Retention Specialist to join our client's growing Company. Our client currently has a growing customer portfolio and they are growing constantly, so they are looking for a great customer retention specialist to join their CustomerServices Department.
Our client offers a competitive working environment and full training will be provided plus ongoing support from your peers, Team Leaders and Senior Management.
**Job specification**:
- Speaking with existing customers who are coming up to the end of their contract or who are looking to leave.
- Build rapport and aim to retain our callers as customers and convince them not to leave our services.
- Respond to all customers quickly and efficiently, in a polite and professional manner
- Provide excellent customer service
- Promote products
- Accurately log all information on customer accounts and our in-house systems
- Ensure the customer is left fully satisfied at the end of the call
- Represent our client in a positive light and work to build on our glowing reputation
- Work as part of a growing team with the aim of continuing the business's success
**What we need from you**:
- Committed to providing excellent customer care with a genuine desire to help
- The ability to adapt to a given situation without compromising standards
- Reliable and motivated to fulfil the role and exceed standards
- Excellent listening skills and a good ear for detail
- Excellent verbal communication skills and the power of persuasion
- A positive and resilient attitude with a high level of self-motivation
- Great objection handling skills and a resilient nature is crucial
**You will receive**:
- Fantastic working environment with a friendly upbeat team
- Tailored training for every individual
- Discretionary bonus
- Regular incentives and discounts
- Team Socials
- Lovely vibrant offices with on-site coffee bar
- Progression opportunities
-
Customer Retention Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Verisure Careers Full timeCustomer Retention Specialist - Field RoleJob Summary:We are looking for a skilled Customer Retention Specialist to join our field team at Verisure Careers. As a Field Retentions Engineer, you will be responsible for advising customers on security solutions and retaining their accounts.Responsibilities:Providing class-leading expertise to customers in the...
-
Customer Retention Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom The Fuel Store Full timeDrive Success with UsThe Fuel Store is seeking a seasoned Customer Retention Specialist to join our team in Birmingham City Centre. As a leading UK reseller transforming the Fleet and Fuel industry, we pride ourselves on delivering unrivalled support to our customers.Salary: £38,000 - £45,000 + Bonus SchemeAbout the RoleJob Description: Develop and execute...
-
Marketing Analyst
1 week ago
Birmingham, United Kingdom Hays Specialist Recruitment Limited Full timeMarketing Analyst - Customer Retention - £42k - £46k Finding the right role takes careful consideration - and we are the life-long partners that can help you on your journey towards success. Here with you every step of the way - we can connect you with opportunities that match your priorities and goals. Becauseat Hays, we are Working for your...
-
Customer Retention Expert
3 weeks ago
Birmingham, Birmingham, United Kingdom Verisure Careers Full timeJob Title: Customer Retention Expert\About the Job:\Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.\We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.\As a Customer Retention Expert, you will play a key role in retaining customer...
-
Customer Retention Advisor
7 months ago
Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time**E (Gas and Electricity) is an established domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities.** **At E, we pride ourselves not only in the way we treat our customers but also our...
-
Digital Marketing
3 days ago
Birmingham, United Kingdom Lord Search and Selection Full time**Ecommerce - Market Leading Healthcare & Beauty Products - B2B & B2C** **c.£45,000 pa + Attractive Benefits** **Location - Birmingham (flexible)** **The Role** Responsible for developing customer and competitor insight, developing and implementing retention strategy, creating memorable and compelling customer journeys and experiences, reinforcing and...
-
Retention Advisor
6 months ago
Birmingham, United Kingdom Absolute Collagen Full timeWe are Absolute Collagen, the Original Collagen Specialists, Certified Best place to work & Sunday Times 4th Fastest Growing Business in Britain! Come and join us in a world of limitless potential, where absolute possibilities become extraordinary realities. Our values underpin our essence as an Absoluter. We believe in the power of "absolute...
-
Customer Growth and Retention Executive
3 weeks ago
Birmingham, Birmingham, United Kingdom The Venari Limited Full time**Customer Growth and Retention Position**We are seeking a Customer Growth and Retention Executive to join our team in the Midlands. This is an exciting opportunity to work with a leading Radio Communications Provider.About The CompanyThe Venari Limited is a respected independent communications supplier, specialising in wireless voice and data networks. Our...
-
Retention Manager
1 week ago
Birmingham, United Kingdom Brook Street Full timeDo you have previous Customer Retention experience along with managing a small team? **We have the perfect opportunity for you!!** My client is a rapidly expanding business in the heart of Birmingham who is currently recruiting for a Retention Manager to join their existing team. My client offers a good financial package, excellent working environment and...
-
Process Excellence Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Signet Recruitment and Retention Full timeCompany Overview:Signet Recruitment and Retention is a leading provider of recruitment and retention services.We are committed to excellence in our operations and are seeking a talented Process Excellence Specialist to join our team.
-
Donation Retention Specialist
1 week ago
Birmingham, Birmingham, United Kingdom One Ummah Full timeOne Ummah is a leading international relief and development agency working in over fifteen countries worldwide. We are committed to putting the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need while bringing joy, dignity and honour back to our brothers and sisters in humanity around the world.We are...
-
Customer Retention Expert
3 weeks ago
Birmingham, Birmingham, United Kingdom Verisure Careers Full timeSalary and Benefits:The successful candidate can expect a salary of approximately £45,000 per annum (OTE) plus uncapped commission (up to 50k OTE), as well as a range of benefits including 29 days annual leave increasing to 31 days after 1 year's service.As a Field Retentions Engineer, you will be servicing customers' alarms as well as advising them on the...
-
Retention and Growth Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom One Ummah Full timeJob Overview:One Ummah is a leading international relief and development agency seeking a highly skilled Fundraising and Engagement Manager to join our team. The successful candidate will have a proven track record of driving donor engagement and growth, as well as excellent communication and project management skills. This is an exciting opportunity to join...
-
Head of Client Retention
2 weeks ago
Birmingham, Birmingham, United Kingdom The Fuel Store Full timeFuel the Future of the Fleet and Fuel IndustryThe Fuel Store is a pioneering company that is revolutionising the way businesses interact with their customers. As a key player in the UK market, we pride ourselves on delivering outstanding results for our clients. We are looking for an experienced Head of Client Retention to join our dynamic team and help us...
-
Customer Retention Advisor
7 days ago
Birmingham, United Kingdom Reed Business Support Full timeThis role is focused on the maintenance contracts that this company has with it’s customers. **The details**: Location = Smethwick/West Bromwich area This role is office based and due to location would suit a driver Salary = £21,500 -£23,000 depending on experience and also your interview scoring. Hours = 37 hour working week, Monday-Friday. Overtime is...
-
Customer Engagement Specialist
1 month ago
Birmingham, Birmingham, United Kingdom & Co Full time& Co seeks a highly skilled Customer Engagement Specialist to optimize customer relationship management and loyalty strategies. Reporting directly to the Brand Marketing Manager, you will play a pivotal role in driving engagement, retention, and growth through effective CRM email marketing, app communications, and loyalty engagement.Key...
-
Retention and Acquisition Manager
19 hours ago
Birmingham, Birmingham, United Kingdom One Ummah Full timeOne Ummah is a leading international relief and development agency working in over fifteen countries worldwide. We are currently seeking an experienced Retention Officer to join our Fundraising and Marketing Department.The successful candidate will be responsible for developing and implementing a retention strategy that drives engagement and loyalty among...
-
Field Retentions Engineer
2 months ago
Birmingham, United Kingdom Verisure Careers Full timeField Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Birmingham & surrounding areasSalary:£24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week)Shift Pattern: 9am to 6pm (Mon-Fri)Holidays:29 days annual leave including bank holidays, increasing to 31 days after...
-
Retention Officer
7 months ago
Birmingham, United Kingdom Matrix Solutions International LTD Full time**Retention Officer Job Description** Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Retention Officer for the Birmingham campus. Scholars School System is a national independent higher education provider, offering world...
-
Retention Officer
7 months ago
Birmingham, United Kingdom Matrix Solutions International LTD Full time**Retention Officer Job Description** Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Retention Officer for the Birmingham campus. Scholars School System is a national independent higher education provider, offering world...