Customer Retention Specialist

4 days ago


Birmingham, United Kingdom Gleeson Recruitment Group Full time

Our client, an innovative retailer, with thousands of customers across the UK and European market.

We are looking for a Customer Retention Specialist to join our client's growing Company. Our client currently has a growing customer portfolio and they are growing constantly, so they are looking for a great customer retention specialist to join their CustomerServices Department.

Our client offers a competitive working environment and full training will be provided plus ongoing support from your peers, Team Leaders and Senior Management.

**Job specification**:

- Speaking with existing customers who are coming up to the end of their contract or who are looking to leave.
- Build rapport and aim to retain our callers as customers and convince them not to leave our services.
- Respond to all customers quickly and efficiently, in a polite and professional manner
- Provide excellent customer service
- Promote products
- Accurately log all information on customer accounts and our in-house systems
- Ensure the customer is left fully satisfied at the end of the call
- Represent our client in a positive light and work to build on our glowing reputation
- Work as part of a growing team with the aim of continuing the business's success

**What we need from you**:

- Committed to providing excellent customer care with a genuine desire to help
- The ability to adapt to a given situation without compromising standards
- Reliable and motivated to fulfil the role and exceed standards
- Excellent listening skills and a good ear for detail
- Excellent verbal communication skills and the power of persuasion
- A positive and resilient attitude with a high level of self-motivation
- Great objection handling skills and a resilient nature is crucial

**You will receive**:

- Fantastic working environment with a friendly upbeat team
- Tailored training for every individual
- Discretionary bonus
- Regular incentives and discounts
- Team Socials
- Lovely vibrant offices with on-site coffee bar
- Progression opportunities



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