Retention and Growth Specialist
3 weeks ago
One Ummah is a leading international relief and development agency seeking a highly skilled Fundraising and Engagement Manager to join our team. The successful candidate will have a proven track record of driving donor engagement and growth, as well as excellent communication and project management skills. This is an exciting opportunity to join a dynamic and values-driven organization making a real difference in the lives of others.
About the Role:
The Fundraising and Engagement Manager will be responsible for developing and implementing retention strategies to drive donor engagement and growth. This will involve analyzing customer data, trends, and popular funds to inform donor outreach efforts, as well as providing high-quality customer service to donors. The successful candidate will also collaborate with the programs team to acquire media for individual data sets and create feedback packages, and deliver impactful feedback to donors via email and post.
Key Responsibilities:
* Develop and implement retention strategies to drive donor engagement and growth
* Analyze customer data, trends, and popular funds to inform donor outreach efforts
* Provide high-quality customer service to donors, responding promptly to inquiries and resolving issues efficiently
* Collaborate with the programs team to acquire media for individual data sets and create feedback packages
* Deliver impactful feedback to donors via email and post, highlighting key events and program highlights
Requirements:
* 2+ years of experience in sales or fundraising, preferably in the charity sector
* Proven track record of meeting sales targets and driving donor engagement
* Excellent communication and interpersonal skills, with the ability to build strong relationships with donors and stakeholders
* Proficient in Excel and Word, with experience using CRM systems to manage data and deliver reports
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple deadlines simultaneously
What We Offer:
* Competitive salary: £35,000 - £45,000 per annum
* Opportunity to work for a dynamic and values-driven organization making a real difference in the lives of others
* Collaborative and supportive team environment, with opportunities for professional growth and development
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.
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