Customer Retention Expert

4 days ago


Birmingham, Birmingham, United Kingdom Verisure Careers Full time

Job Title: Customer Retention Expert

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About the Job:

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Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.

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We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

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As a Customer Retention Expert, you will play a key role in retaining customer accounts during the cancellation process.

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You will provide expert advice on security and safety solutions to customers, ensuring they remain satisfied with our services.

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Key Responsibilities:

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  • Dealing with escalated high-level complaints\
  • Providing expert advice on security and safety solutions\
  • Servicing customers' alarms\
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About You:

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To succeed in this role, you will need to have a strong background in security and customer service.

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Salary: £45,000 per annum (OTE)

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Location: Birmingham & surrounding areas

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Job Type: Full Time (40hrs per week)

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Shift Pattern: 9am to 6pm (Mon-Fri)

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Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service



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