Customer Retention Expert
4 days ago
Job Title: Customer Retention Expert
\About the Job:
\Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.
\We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.
\As a Customer Retention Expert, you will play a key role in retaining customer accounts during the cancellation process.
\You will provide expert advice on security and safety solutions to customers, ensuring they remain satisfied with our services.
\Key Responsibilities:
\- \
- Dealing with escalated high-level complaints\
- Providing expert advice on security and safety solutions\
- Servicing customers' alarms\
About You:
\To succeed in this role, you will need to have a strong background in security and customer service.
\Salary: £45,000 per annum (OTE)
\Location: Birmingham & surrounding areas
\Job Type: Full Time (40hrs per week)
\Shift Pattern: 9am to 6pm (Mon-Fri)
\Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
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