Administrator/co-ordinator
2 weeks ago
We have an exciting permanent opportunity for an experienced Administrator Coordinator to join a dynamic, forward thinking, well established business in Liverpool City Centre. We are looking for a dynamic individual who thrives in a fast-paced environment and has excellent interpersonal skills and strong attention to detail, long with administration experience.
You will provide support to both domestic and international markets, as well as managing day-to-day relationships with accommodation agents and customers.
**Key Responsibilities**:
- Ensuring all sales enquiries are responded to and processed within appropriate time-frames; successfully converting general enquiries into sales
- Generating sales reports as and when required and updating our CRM system and company-wide departments
- Assist in the negotiation of marketing fees and commission structures with external accommodation agents, and track agent performance
- Updating accommodation agents of booking availability and prices and support growth in emerging international student markets
- Liaising with China office with regards to agent requests, feedback, market trends, competitors, and support with marketing materials
- Help arranging agent visits, live streams, filming etc. with Operations teams
- Reconciling payments and commissions
- Reconciling budgets and incentives
**Key Requirements**:
- Previous experience within a Sales Admin / Administration role is essential
- Previous experience using booking / CRM systems within a data compliant environment
- Experience of working within a similar reservation or administration role, would be preferred
- Strong attention to detail is required
- Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent communication skills, both written and oral
Fluent in mandarin (desirable, not essential)
**Desirable Skills / Experience**:
- Previous experience working with international UK accommodation agencies
- Previous experience within Student Accommodation or University sector
- A working knowledge of Kinetics and HubSpot
- Ability to speak additional languages, more specifically Mandarin
**Benefits**:
- £Competitive salary
- Modern on-site gym
- Life Assurance cover
- Group income protection
- Pension contribution
- 25 days + bank holidays
- 8.30am-5pm or 9-5.30pm - office based
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site gym
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: Administrator Coordinator
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