Customer Service Advisor

7 months ago


Liverpool, United Kingdom Liverpool City Combined Authority Full time

£12.71- per hour- Cunard Building, Liverpool, L2 2BSCustomer Services,

Permanent

**Role**:
Who You Are
- You are a customer-focused individual, comfortable with flexible working hours. You feel confident owning individual enquiries and complaints, seeking to resolve customer issues at first contact. Your objective is to provide accessible, quality services to all customers while maintaining the highest standard of customer service. You are an effective communicator with readiness to assist the Team Manager in the development of new employees. Proficiency in relevant IT systems and the ability to contribute to the creation and maintenance of records is essential in your role. Importantly, you are committed to delivering Liverpool City Council's and Careline’s commitment to Best Value service while promoting an overall positive image.

What the Job Involves
- The role as a 'Customer Service Advisor' with Careline in the Adult Social Care and Health Division requires you to contribute to the enhancement of customer access to quality services. Your contributions come in part through your handling of individual enquiries, complaints, and requests. You are expected to maintain and enhance service delivery through adherence to established procedures and working practices. Keeping up-to-date with all aspects of Careline’s services is essential in providing clients with comprehensive information. Additionally, you will carry out administrative tasks related to customer contact and assist in showing systems to visitors when needed. As part of an integrated team, you will work with the Team Manager to develop new staff and trainees, demonstrating compliance with all related health and safety legislation and promoting non-discriminatory practices in the workplace.



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