Bank Administrator

2 weeks ago


Edinburgh, United Kingdom Spire Healthcare Full time

**Bank Patient Administrator - Reception | Murrayfield Hospital - Edinburgh | Competitive rates of pay**

Spire Murrayfield Hospital is looking for a Patient Administrator to join the Imaging Reception team on a bank basis. It is essential you have customer service experience, as you will be face-to-face with patients in this role.

**Duties and responsibilities**:

- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies

**Who we're looking for**:

- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- High degree of accuracy and a methodical approach to workload
- IT literate and a competent user of the MS Office suite of products

**Benefits**:

- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland.

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Since 1984 Spire Edinburgh Hospitals have been delivering outstanding healthcare in the east of Scotland. We work with leading consultant physicians and surgeons to offer an extensive suite of services for diagnosing and treating a wide range of conditions.



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