Financial Banking Support

2 months ago


Edinburgh, United Kingdom Castle Community Bank Full time

**Opportunity**:
This is an opportunity to join Castle Community Bank (CCB) who are a progressive employer embracing flexibility and remote working.

CCB are a market leading Credit Union investing in on-line technology. The aspiration of CCB is to significantly grow the business both on-line and within the local communities; to achieve this business growth a continual improvements programme is in place.

**Reports to**: _**Operational Manager**_

**Role**:
**Role Specific Duties and Responsibilities**:

- Complete all lending and saving tasks on the onboarding system
- Ensure CCB data quality is maintained and any inconsistencies investigated timeously
- Engage with applicants as required ensuring their onboarding process is smooth and transparent
- Ensure all technical failures are reported timeously and monitored to resolution
- Participate in customer related projects e.g. organisation of Annual General Meetings etc
- Deal with applicant complaints within the constraints of the FOS guidelines, maintain a record of same
- Ensure customer accounting system is aligned with onboarding system and investigate any anomalies as required
- General office administration as required

**General Duties and Responsibilities**

1. Abide by all CCB policies

2. Proactively seek incremental improvement to improve efficiency

3. Maintain confidentiality of all information received in the course of your employment and information about members or any business matters pertaining to CCB

**Preferred Attributes**

1. Proficient in Microsoft Office 365 and be technically adept

2. Accurate numeracy skills

3. Good written communication

4. Good telephone manner

5. Flexible approach to work

6. Previous experience within a Financial Institution preferred

7. Ability to deal with sensitive situations
Problem solver

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £13,784.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
No, following goverment guidelines

**Experience**:

- Administration: 1 year (preferred)

Work Location: Hybrid remote in Edinburgh EH6 5HX

Application deadline: 10/02/2023
Expected start date: 01/03/2023



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