Customer Service Representative

4 months ago

Cheadle Hulme, United Kingdom Gee Hair Full time

HIGHLY SKILLED CUSTOMER SERVICE REPRESENTATIVE WITH KNOWLEDGE AND PASSION FOR HAIR EXTENSIONS.

Gee Hair is a UK based e-commerce hair extension brand in Cheadle Hulme, Manchester.

We have built our business organically through social media, where we have grown an audience of 224k followers.

We believe in delivering value, gratitude, staying humble, being solution oriented, transparency, ownership, learning and improving.

We have a strong community and great products. The business is growing, and we want to take it to the next level. This is where you come in

**The Opportunity**:
A high level of empathy, communication and problem solving skills, and strong work-ethic are essential to this role. Since we're are growing, your position will be fast-paced and constantly evolving.

**In this role you**:

- Can quickly solve problems on your own for customers any time relating to deliveries, transactions and experiences.
- Will solve operational problems and work with a high level of autonomy.
- Are available seasonally and are open to a flexible schedule.
- Are familiar with hair extensions or are ready to learn about the product in and out in order to offer best advice and help customers find the best product for their needs.
- Will work directly with marketing and management team to improve the customer experience by providing your insight and knowledge.

You must be ready to work weekends and day/evening shifts, and be available in December and January without special time off.

**Requirements**:

- A proactive individual who is indispensable to an organization.
- Proven customer service experience.
- Genuine passion to connect and help people.
- Above average written English and excellent ability to communicate.
- Strong self-discipline, work-ethic, ownership, and personal accountability.
- Must be able to work well under pressure and fast-approaching deadlines.
- Confidence and ability to work within a team as well as your own.
- Ability to work weekends.

**Benefits**:
We care about your professional and personal development. Here are some of the perks of joining our team:

- Potential to become full time.
- A cozy, modern office with kitchen access.
- We'll build a strong alliance and make sure that what success looks for you in your career development is being met and also map out your career progression with us.
- Casual attire.
- Flexible schedule.
- Store discount.
- Free parking on site.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.77-£13.84 per hour

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Flexitime
- Holidays
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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