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Customer Service Representative
2 months ago
We're a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. Our team is passionate about delivering outstanding services for customers, and we're looking for someone to join us in this mission.
Key Responsibilities- Provide exceptional customer experience through multi-contact channels, including repairs, complaints, customer support, and general administration.
- Maintain timely records of all customer contacts, queries, and actions on our housing management system.
- Work collaboratively with colleagues across the business to achieve continuous improvement and digital innovation.
- A 35-hour working week, allowing for a great work-life balance.
- An enhanced 5% employer contribution pension scheme.
- A recognition scheme with both financial and non-financial rewards, such as gift vouchers, early finishes, or later starts.
- A 5-day working week, with offices closing at 1pm on Fridays.
We're a close-knit team of 11 based at our innovation Hub in Cheadle, led by Lisa, our Customer Operations Lead. We're committed to supporting each other and our customers, and we're looking for someone who shares our values and is passionate about delivering exceptional service.
