Customer Service Specialist

5 months ago


Cheadle Hulme, United Kingdom Gee Hair Full time

Location: Cheadle Hulme, Manchester (In-house)

Employment Type: Part-time (Saturday & Sunday - 8 hours)

**Salary**: £11.00-£12.88 per hour

Supplemental pay types:

- Performance bonus

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service. This is a part-time position with a unique opportunity to contribute to both customer satisfaction and the efficiency of our operations.

**Responsibilities**:

- Provide outstanding customer service by promptly responding to customer enquiries, resolving issues, and ensuring a positive customer experience. The queries will relate to style recommendations, colour matching, and product knowledge.
- Confidently assist customers via FaceTime or in-person, ensuring they receive personalised and knowledgeable support.
- Handle customer complaints with empathy and professionalism, working to find satisfactory resolutions and build long-term customer relationships.
- Coordinate with carriers and logistics partners to address shipping-related enquiries and ensure smooth order deliveries.

**Requirements**:

- Proven experience in customer service, with the ability to handle customer enquiries, complaints, and resolve issues effectively. With at least 3-5 years of relevant experience.
- Excellent organisational and problem-solving skills, with a keen eye for detail.
- Knowledge and familiarity with hair extensions are highly beneficial, as you will be handling customer queries related to hair extension styles and colour matching. Previous experience as a hair extension wearer would be advantageous.
- Strong interpersonal and communication skills, particularly in face-to-face or virtual interactions, to provide personalised customer assistance with confidence.
- A passion for the hair extension industry and staying up-to-date with the latest trends and developments in the market.

**Salary**:
The hourly salary for this position is up to £12.88, commensurate with experience and qualifications.

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £11.00-£12.88 per hour

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Reference ID: Customer Service Specialist



  • Cheadle Hulme, United Kingdom Gee Hair Full time

    Location: Cheadle Hulme, Manchester (In-house) Employment Type: Part-time **Salary**: £11.00-£12.88 per hour Supplemental pay types: - Performance bonus We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service. This is a...


  • Cheadle Hulme, Stockport, United Kingdom Circle Health Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Circle Health Group. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met in a timely and efficient manner.


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Relationship SpecialistAbout the Role:We are looking for a motivated and empathetic individual to join our Operations Collection Team as a Customer Relationship Specialist. As a key member of our team, you will play a vital role in providing high-quality support to our customers, working closely with them to understand their financial...


  • Cheadle Hulme, Stockport, United Kingdom SRG Full time

    OverviewSRG is a leading company in the motor finance industry, dedicated to providing exceptional services to our customers. As a Customer Service Representative - Complaints Resolutions Specialist, you will play a vital role in ensuring timely and accurate administration of complaints received by our company.


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our Operations Collection Team. As a Collections Specialist, you will be working with customers to resolve financial issues and provide exceptional customer service.Key Responsibilities:Deal with inbound calls from customers relating to...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Role OverviewWe are seeking a skilled Collections Specialist to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to our customers, understanding their financial situations, and working with them to find suitable solutions.Key ResponsibilitiesDeal with inbound calls from customers...


  • Cheadle Hulme, Stockport, United Kingdom Agilent Full time

    Company OverviewAgilent Technologies is a leader in the life science, diagnostic, and applied market laboratories worldwide. We provide instruments, services, consumables, applications, and expertise to help our customers gain insights and answers.SalaryThe estimated salary for this position is $80,000 - $110,000 per year, depending on experience and...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job SummaryWe are seeking a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our team, you will be responsible for providing exceptional customer service to customers in financial difficulties or experiencing in-life vulnerabilities.Your primary objective will be to understand the root cause of a customer's...


  • Cheadle Hulme, United Kingdom TFA Planning Limited ta Trust Family Associates Full time

    Our Wills, Trusts and Estates department is growing and we are looking for a dedicated Customer Services Administrator to join our busy Lifetime Planning team, based in our Cheadle Hulme office. **Requirement**: - Minimum 2 years' experience working within a customer service team environment. - Good IT literacy and ability to maintain accurate case...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe're looking for a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our customer-facing telephony team, you'll be responsible for providing high-quality support to our customers who are experiencing financial difficulties or in-life vulnerabilities.Key ResponsibilitiesDeal with inbound and outbound...


  • Cheadle Hulme, Stockport, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full time

    About TogetherWe're a market leading property finance expert with an entrepreneurial spirit. Our team of over 750 colleagues is passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.Our common-sense approach to lending offers a range of mortgage and secured loan products to underserved...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our Operations Collection Team. As a key member of our customer-facing telephony team, you will be responsible for providing high-quality support to regulated and unregulated customers.Key ResponsibilitiesDeal with inbound and outbound telephone calls from customers relating to early...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Key Responsibilities:Deal with inbound calls from customers relating to arrears on regulated and unregulated accounts.Display effective listening and questioning skills to understand the root cause of a customer's financial situation.Work with customers to find the right solutions for their needs and resolve customer enquiries.Identify and resolve any...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a skilled Customer Experience Executive to join our Operations Collection Team. As a key member of our team, you will be responsible for providing high-quality support to customers facing financial difficulties.Key ResponsibilitiesDeal with inbound calls from customers regarding early and late-stage arrears on regulated and...

  • Customer Enablement

    5 months ago


    Cheadle Hulme, United Kingdom Now Signage Full time

    **Company Overview**: NowSignage is a UK based multi-award winning digital signage platform, that delivers innovative and accessible digital signage solutions to a global audience. Crafted with unique simplicity, flexibility and scalability for managing large scale multi-screen networks, NowSignage is the ideal CMS choice for global brands that require...


  • Cheadle Hulme, Stockport, United Kingdom LSL Property Services Plc Full time

    Job SummaryLSL Property Services Plc is seeking a highly organised and detail-oriented individual to join our team at the Cheadle Conveyancing Centre. As a Customer Home Move Administrator, you will be responsible for supporting the Home Move Consultants and reporting to the Centre Manager.Key ResponsibilitiesFirst point of contact for incoming calls and...


  • Cheadle Hulme, Stockport, United Kingdom Lifelancer Full time

    The role will be pivotal to Lifelancer moving forward as a solution-based provider, integrating customers' environments with Agilent products and services. As the role develops, you will move into high-added-value activities, aiming to spend 100% of your time on application and consultation delivery.During periods where you cannot deliver 100% application...


  • Cheadle Hulme, United Kingdom Gee Hair Full time

    Location: Cheadle Hulme (In-house) Offering a salary up to £58,000 annually plus performance-based bonuses. **Requirements**: A bachelor's degree in marketing, business administration, communications, or a related field is often preferred. However, relevant work experience and proven track record may be considered in place of a degree. Minimum of 3 years...


  • Cheadle Hulme, Stockport, United Kingdom Card Factory Full time

    Sales Assistant Opportunity at Card FactoryWe are seeking a highly motivated Sales Assistant to join our team at Card Factory. As a Sales Assistant, you will be responsible for delivering exceptional customer service, maintaining a visually appealing store environment, and meeting sales targets.About You:- You will have previous sales or customer service...


  • Cheadle Hulme, United Kingdom Quarrybank Plumbers Full time

    Leading heating and plumbing company based in Cheadle Hulme, is looking for a driven, proactive and experienced Senior Customer Service Executive with administrative responsibilities. **Who are we?** Quarrybank Plumbers are a fast paced and fast growing company covering Cheshire and surrounding areas. We specialise in boiler installations and repair, all...