Branch Coordinator-morningside

5 months ago


Edinburgh, United Kingdom Demant Full time

About us**Hidden Hearing are a private hearing healthcare company who started over 50 years as a family-run business, we now have over 250 branches and hearing clinics across the UK. We are very proud to have just won a Gold Investors In People Award.**
- We are looking for someone to make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management for multiple diaries. Exceptional customer care, maximizing sales of accessories and care plans an ensuring a well-presented branch is consistent with our premium brand.- This role is based at our Morningside branch in Edinburgh and it will be 09:00-17:00/3 x days a week (Tues/Weds/Thurs), this equates to 22.5 hours per week.- #LI-GG1- #LI-GG1- Responsibilities**The role will also include -**

**_Customer Care_** - Put premium customer care at the forefront of everything you do.**_Diary Management_** - manage (multiple) hearing aid dispenser diaries effectively and maximise appointment potential.**_Administration_** - to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.**_Sales_**- take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers.**_Presentation_** _of branch and self_ - Ensure that the branch is presented to brand standards - this includes presentation of branch literature and cleaning to a hygienic standard- About you**We are looking for -**
- A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
- A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
- A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
- A friendly communicator, who is enthusiastic and approachable.
- Excellent customer service skills



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