Service Team Leader

4 months ago

Edinburgh, United Kingdom Rentokil Initial Full time

Initial Washroom Hygiene - Service Team Leader - Edinburgh
4 Week Shift Pattern - 2 weeks - 6-2:30pm and 2 weeks 8:30am-5pm
Initial Washrooms is a leading company that provides expert Washroom Hygiene, Vending, and Floor mat solutions across the UK and worldwide.
Currently, we are looking for a Service Team Leader to join our team in Inverurie. If you are passionate about developing your staff to their full potential and have excellent forward-planning skills with the ability to remain calm under pressure, this role could be perfect for you

**Salary**: £24,048 per annum plus benefits (including a Together Bonus, commission, uniform and RI Rewards).
**Permanent**: A full-time role, working Monday to Friday.
**Location**: Be a part of our team as we are based in Inverurie.

**Responsibilities Include**:

- Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
- Working collaboratively with the other Team Leaders to plan and coordinate the Service Drivers so that each customer receives the right service as promised
- Liaising with customers to resolve issues/complaints
- Supporting the Service and Branch Managers with their decisions on how to improve the quality, efficiency and customer service provided by the branch
- Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
- Communicating with the warehouse staff on the routes each driver will take and the products they will need on their vans
- Supporting the Sales Team with planning installations to exceed customer expectations

**Requirements**:
**Key Requirements**:

- Have worked in or be ready for a fast-paced and varied work environment
- Hold a full UK Driving Licence with a maximum of 6 points
- Experience in managing within a service delivery environment would be an advantage but don't worry we

will train you in all the aspects needed to be successful within our industry

**Benefits**:
**Benefits**:

- A grading system with higher salary bandings for consistently strong performance
- Monthly bonus scheme
- Sales lead commission
- RI Rewards (includes cashback and discounts on multiple retailers)
- Being part of an organisation that promotes and develops their staff from within
- Job security as part of a FTSE 100 company.

A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 91 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.
As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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