Branch Coordinator- Morningside

4 months ago

Edinburgh, United Kingdom Hidden Hearing Ltd Full time

**Hidden Hearing are a private hearing healthcare company who started over 50 years as a family-run business, we now have over 250 branches and hearing clinics across the UK. We are very proud to have just won a Gold Investors In People Award.**

We are looking for someone to make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management for multiple diaries. Exceptional customer care, maximizing sales of accessories and care plans an ensuring a well-presented branch is consistent with our premium brand.

**This role will be based at our Morningside branch (Edinburgh) and it will be 22.5 hours per week
- Tues/Weds/Thurs, 09:00-17:00.**

**The role will also include**:

- **Customer Care** - Put premium customer care at the forefront of everything you do.
- **Diary Management** - manage (multiple) hearing aid dispenser diaries effectively and maximise appointment potential.
- **Administration** - to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.
- **Sales**- take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers.
- **Presentation** _of branch and self_ - Ensure that the branch is presented to brand standards - this includes presentation of branch literature and cleaning to a hygienic standard

**We are looking for**:

- A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
- A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
- A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
- A friendly communicator, who is enthusiastic and approachable.
- Excellent customer service skills

INDHP

**Job Type**: Part-time

**Salary**: £14,265.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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