Customer Service Assistant
7 months ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to join a dynamic and growing company in the area.
**Duties**:
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other departments to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement in products or services
**Skills**:
- Excellent phone etiquette and communication skills
- Strong problem-solving skills and ability to think critically
- Proficient in data entry and computer skills
- Ability to effectively communicate complex information to customers
- Strong attention to detail and accuracy
We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and paid time off. This is a full-time position located in.
**Job Types**: Full-time, Temp to perm
**Salary**: £27,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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