Customer Service and Operations Assistant
12 hours ago
Job Description:
Eurocell Group Ltd is looking for a Customer Service and Operations Assistant to join their team. This role will involve managing trade counter sales, delivering exceptional customer service, and coordinating logistics operations.
Key Responsibilities:
- Manage trade counter sales to achieve sales targets
- Provide exceptional customer service and support to new and existing customers
- Picking, loading, and delivering products to customers
- Responsible for route planning, safe driving, and keeping Company vehicles clean
- Support the Branch Manager with actions and activities on time, in full
Requirements:
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry-standard software
- A full and valid driving license is essential, and a FLT licence could be a distinct advantage
What We Offer:
- £29,368 per year (Basic salary: £26,698 + 10% Zone Allowance)
- An excellent monthly bonus scheme, which added to your salary would be up to £32,968 per year
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on-the-job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
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