Customer Service Administrator

16 hours ago


Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time
Job Description:

We are seeking an experienced Customer Service Administrator to support our client in Watford, focusing on delivering exceptional customer experiences through effective communication and administrative support.


Main Responsibilities:
  • Produce daily reports summarizing customer interactions, providing valuable insights for business growth.
  • Respond promptly to customer queries and concerns via various channels, showcasing excellent problem-solving skills.
  • Provide administrative support to engineers, including scheduling appointments and managing schedules, ensuring seamless day-to-day operations.
  • Attend meetings with internal stakeholders to discuss customer feedback and progress, fostering a culture of continuous improvement.

Requirements:
  • Prior experience in customer service or administration, ideally in a similar role, is essential for success in this position.
  • Excellent communication and organisational skills are vital for building strong relationships with customers and colleagues alike.

Compensation:

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience, reflecting the company's commitment to attracting top talent.


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