Admin / Customer Service Assistant

5 months ago


Watford, United Kingdom CeX Ltd Full time

**ECOMMERCE ADMIN / CUSTOMER SERVICE ASSISTANT**

Love gadgets, computers, phones, films or games? CeX is the place for you.

eCommerce is the online branch of CeX - offering customers the opportunity to buy and sell from

CeX from the comfort of their own home. We are passionate about our stock, our customers, and our colleagues.

**JOB DESCRIPTION**

As a member of our Admin / Customer Service team you will be communicating directly with

administrative support to the rest of the eCommerce department. You will be responsible for:

- Answering customer queries.
- Providing eCommerce support to our network of stores and other internal departments.
- Resolving customer issues.
- Processing refunds and replacements.
- Representing eCommerce in a positive and professional manner.
- Working towards quantitative and qualitative KPIs.
- Processing customers sell to orders.

In return we offer generous incentives, exciting benefits and fantastic career opportunities in an

innovative, rapidly expanding, global business across four continents.

**WHO WE ARE LOOKING FOR**

Previous experience is not necessary, as full training will be provided. If you consider yourself to be

the following, then you might be just the person we are looking for:

- Passionate about delivering great customer experiences.
- Computer literate and in possession of excellent written communication skills.
- Self-motivated and a keen learner.
- Enthusiastic about working in a target-driven environment.

**LOCATION**

Our warehouse is located in North Watford, within walking distance of Watford Junction station and with good travel connections to North London and South Hertfordshire.

Pay: Up to £10.50 per hour

Expected hours: 40 per week

Application question(s):

- Are you eligible to work in the UK?
- It may be a requirement for this role that you will need to work weekends, are you prepared for that?
- Tell us about the last time you were in a CeX?
- Have you ever worked for CeX before? If yes, then tell us about it...
- Why do you want to work for CeX?
- Our next step is a brief phone interview (5-10 Minutes), are there any times you will be unable to answer the phone? (We will not contact you during this time)
- Are there any reasonable adjustments you'd like to be made for your interview? If yes, please detail below..
- Are you happy to allow CEX to use your responses to better their internal process?

Work Location: In person



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