![Bella and Duke Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Advisor(S)
3 weeks ago
We’re looking for passionate and forward thinking individuals to be a part of our customer care team.
We are proud to bring you a fantastic opportunity to join our Customer care team as a customer care advisor. As the first point of contact for our customers (the Pack as we know them) you’ll be energetic, enthusiastic, and willing to go the extra mile, every time, whether you’re conducting a welcome call or helping one of our Pack with an enquiry.
**Every day will be different, but here are some of the highlights**
- Speaking with our new customers, welcoming them to the Pack and helping them get the best from their journey with Bella & Duke
- Contacting our current customers to introduce them to our growing range of products whilst identify up/cross-sell opportunities to maximise account profitability
- Building a relationship with customers, encouraging retention, and helping them manage their subscriptions
- Be a brilliant problem solver for our customers, and an ambassador for raw food and pet wellness
**Our ideal customer care advisor will**
- Be a brilliant problem solver for our customers, and an ambassador for raw food and pet wellness
- Be comfortable working to and delivering KPIs/targets
- Have excellent communication skills and the ability to build positive relationships with customers and colleagues, ideally have experience within a call centre or customer facing environment.
- Be computer literate and have experience of working in a fast-paced customer focused team.
**About Bella & Duke**
We created Bella & Duke to do one thing: to help pet owners give pets the healthy, happy, and long lives that they deserve. We are a market leading raw pet food company with a vision of improving overall pet health and wellness with a focus on nutrition and pet behaviour.
As a fast-growing company, with an annual growth rate of 100%, we are looking for people to join our mission and bring their expertise to our business to help us continue to grow and improve what we offer to our customers.
**Where & when you’ll be working**
The positions available are full-time, permanent and primarily based at Parklife, our pet friendly office in Rosyth. Operational hours are between 09.00 and 18.00 Monday to Saturday (Subject to change), with the requirement to work 5 days over 6. On successful completion of the initial training period, there are opportunities to move to hybrid working.
**Salary & Benefits**
In return for your hard work, we offer a competitive starting salary of £21,255.00 per annum.
At Parklife, not only is it a pet-friendly office but provides the following benefits to our pack:
- Free on-site parking
- A full kitchen available to use, equipped with fridge, cooker, microwave and coffee machine
- Offering of hot and cold beverages with an array of healthy snacks, free of charge
- Wellness Wednesdays - we provide our pack with a healthy lunch
- Above all, we provide a diverse and inclusive working environment
**How to apply**
**Job Types**: Full-time, Permanent
**Salary**: £21,255.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Referral programme
Work Location: Hybrid remote in Rosyth, KY11 2UT
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