Systems Support Officer
3 months ago
**Systems Support Officer (Reporting)**
**Salary Range £27,667 - £34,730 (Cornwall Council Grade 3)**
You have a passion for data and how it can tell a story around business performance, leading to improved customer experience. You are experienced in visualizing data in a meaningful way using PowerBI and are competent and accurate in drawing data out from a variety of systems using SQL.
You are used to handling highly confidential data in a secure way, as well as ensuring that the end-user is happy with the report or product that you have supplied, listening to any concerns that they might have and acting on them.
You manage your workload effectively, prioritizing your time to achieve quality products delivered on time and to a high standard. You take personal responsibility for ensuring that your technical knowledge is up to date and you pay notice to trends in the wider industry.
Main duties include:
- To understand the information systems in the Directorates and be responsible for the confidentiality of such data as appropriate in accordance with the Data Protection Act;
- To update and extract information, interrogate systems, analyse data and produce reports as required by Senior Management and business/service units;
- To design and create new reports to support new or revised Directorate developments and requirements using tools such as PowerBI and SQL.
- To manage business and practitioner workshops to prepare business specifications to support reporting developments;
- To develop and maintain reporting in a manner that supports the efficient production of management/performance reporting;
- To maintain an in-depth knowledge of all statutory and local reporting requirements;
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified, our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
More information about working for Cornwall Council is available here.
We are happy to talk about flexible working options.
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