Call Handler

6 days ago


Leeds, United Kingdom The Business Connection Full time

Our client located in Thorpe Park just outside of Leeds is currently recruiting a Call Handler on a 3 month contract to join their Head Office. The offices are close to the motorway network and also good public transport links.

The successful Call Handler will be joining a fast paced motivated team located within modern open plan offices and also have free parking on site.

Hours of work are Monday to Friday 9.15am-6pm, plus 1 weekend in 4 (Saturday 7am-11am, Sunday 8am-12noon).

Up to £22,000 salary.

RESPONSIBILITIES:

- Taking calls to resolve queries and provide information
- Logging calls onto the database
- Accurately updating the internal system with notes
- Dealing with client and customer queries effectively
- Providing outstanding customer service

SKILLS REQUIRED:

- Previous telephone customer service / contact centre experience is essential for the role
- A flexible approach to problem solving within a business environment
- A genuine passion for customer service
- Organised way of working to meet strict deadlines
- PC skills in MS Word, Excel, Outlook and inhouse database systems

KEYWORDS - reception, support, customer service, inbound calls, contact centre

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.

We are acting on behalf of the client as an Employment Business in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.


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