Call Handler

8 months ago


Leeds, United Kingdom CLD Recruitment Full time

My client a professional Security company based in South Leeds are looking for a Customer Service professional to join their team. To be considered for this role you must have experience working in a busy demanding environment.

Call planner duties:

- Liaise daily with the regional engineering teams to ensure SLA's are met.
- Plan the engineers diary using the company business system ensuring that calls are resolved in a timely manner
- Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery
- PPM compliance is achieved in line with NSI guidelines
- Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients
- To be flexible and adaptable when required

Essential qualities:

- Excellent timekeeping
- Good communication skills
- Confident telephone manner
- Ability to work as part of a team and be respectful to colleagues
- Ability and confidence to make key decisions with the information provided on our company business system
- Excellent verbal and written skills
- Computer literate
- Microsoft office proficient

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.


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