Call Handler

5 months ago


Leeds, United Kingdom Zenith Full time

Attention all customer service specialists Are you a compassionate, and motivated individual? Want to join a company that values your exceptional customer service skills and offers a clear path to career growth? Look no further than Zenith Join our vibrant Driver Services team and unleash your potential with us

As an integral part of our corporate vehicle offering, this is your chance to be the foundation of our outstanding customer service. Picture yourself in a fast-paced, buzzing environment where no two days are the same. Our Driver Services team manages the vehicle service and maintenance for our drivers, ensuring their experience with Zenith is nothing short of extraordinary.

You don't need to have worked in a call centre before - we just want people who can showcase their exceptional customer service ethic, whether gained from working in retail, hospitality, or a telephone-based role.

**Why Zenith?**

Zenith is the UKs leading independent vehicle leasing business and we are growing FAST We've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards and we're really proud of how far we've come. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.

**So, what will you be doing?**
- As the first point of contact for drivers, you will handle a high volume of queries related to booking repairs, services, and general maintenance for their vehicles. Your friendly and cheery voice will provide exceptional customer service, ensuring drivers feel valued and supported
- You will have a super positive outlook and actively contribute to enhancing the quality of our service. Your dedication to continuous improvement will ensure each customer receives the best possible experience
- Timely and efficient management of service, repair, and MOT bookings will be a key part of your role. Additionally, you will be responsible for reallocating any rejected bookings and providing updates to drivers. In certain cases, you may need to arrange recovery and repair services for drivers who experience breakdowns, as well as coordinate rental vehicles when necessary
- Maintaining professionalism, courtesy, and a high level of customer care is essential. You wil bluild and maintain strong relationships with customers, ensuring their needs are met and concerns are addressed promptly.

**The good stuff benefits**
- Salary up to £22,575
- Company Bonus on top of salary
- 24 days holiday, which increases with length of employment
- Your birthday off
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP - on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us

Flexible Benefits include
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme

zenspot


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