New Enquiries Call Handler

3 months ago


Leeds, United Kingdom Oakwood Solicitors Full time

**Job Title: New Enquiry Call Handler**

**Reporting to: Head of New Enquiries**

**Department: New Enquiries Team**

Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.

It is a great starter role for someone who is unsure what area of law that they would like to go into and would like to learn about all aspects. Traditionally it is has been a great way to get up the ladder for our team and we have had many staff members that have gone up through the ranks this way

**Key Tasks**
- Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
- Dealing with all the case types including personal injury and private client
- Managing a varied work load within a team environment
- Outbound calls to clients where we may need additional information
- Ensuring client details are entered correctly onto the case management systems

**Key Knowledge**

**Essential**
- Customer Service
- Client Care
- Telephone call handling
- Microsoft office package

**Desired Experience**
- Previous experience of working within a role involving a high standard of communication.

**Key Competencies**
- Good attention to detail.
- Engaging customer service skills
- Excellent organisation skills
- Excellent communication and literacy skills.
- Being empathetic and sympathetic
- Ability to work in a fast paced environment as part of a team and independently and follow instruction

**Remuneration**

Competitive

**Working hours**

The department opening hours are:
Monday to Friday - 09:00 to 17:00

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person



  • Leeds, United Kingdom Oakwood Solicitors Full time

    **Job Title: New Enquiry Call Handler** **Reporting to: Head of New Enquiries** **Department: New Enquiries Team** Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the...


  • Leeds, United Kingdom Oakwood Solicitors Full time

    **Reporting to**: Head of New Enquiries** **Department**: New Enquiries Team**: Award winning North Leeds firm is looking for new enquiry handlers to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the...


  • Leeds, United Kingdom Oakwood Solicitors Full time

    **Reporting to**: Head of New Enquiries** **Department**: New Enquiries Team**: Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the...

  • Event Enquiry Handler

    4 weeks ago


    Leeds, United Kingdom Hilton Hotels Full time

    Event Enquiry Handler We are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City. The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across UK & Ireland. As part of the team, you will be frequently interacting with...

  • Event Enquiry Handler

    4 weeks ago


    Leeds, United Kingdom Hilton Hotels Full time

    Event Enquiry HandlerWe are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City. The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across UK & Ireland. As part of the team, you will be frequently interacting with...

  • Call Handler Leeds

    3 months ago


    Leeds, United Kingdom Page-Hired Full time

    **Call Handler Leeds** Salary of £23,000 rising to £25,000+ regular salary reviews+ reputable business that are experts in their field+ full training provided+ excellent progression and development+ 9am-5.30pm or 8.30am-5pm+ no evenings or weekends+ excellent benefits+ central location+ free parking+ excellent transport links+ fab team and working...

  • Call Handler

    5 months ago


    Leeds, United Kingdom CLD Recruitment Full time

    My client are a nationwide security company who offer bespoke security and fire solutions to both homes & businesses. They are looking for a customer service professional to join their friendly & hardworking team in their Leeds head office. To be considered for this role you must have experience working in a busy demanding environment. Call handler...

  • Claims Handler

    4 months ago


    Leeds, United Kingdom A1 Approved ltd Full time

    Due to our expansion and to help assist with further growth opportunities we are looking for 3 new positions in our busy LS11 7HL Leeds office: 1. In Bound Call Handler - to answer customer enquiries and direct calls 2. Claims Administrator - to assist with the administration of claims 3. Customer Retention Assistant - to call existing customers to see if...

  • Customer Call Handler

    3 months ago


    Leeds, United Kingdom Page Personnel Full time

    3 - 6 month temp role with possibility of being made perm - Weekly pay **About Our Client**: The organisation is a leader within the public sector. With an impressive workforce of over 1,000, this company provides essential services across the United Kingdom, with a focus on driving improvement and efficiency. As a Customer Call Handler you will be: -...

  • Claims Handler

    4 months ago


    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Claims Handler Position in Leeds! - Working for a reputable business within the Insurance Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Claims Handler Position in Leeds to work for a reputable business within the Insurance Sector. This would be an exciting opportunity for someone that...

  • Wfh - Call Handler

    3 months ago


    Leeds, United Kingdom Bridge of Hope Full time

    RG are looking for call handlers to join our clients team. Hours are 30 per week. One weekend on 8am till 5pm Sat/Sun one weekend off. Shift on weekdays is 5pm till 12pm You MUST be able to work the rotating weekends, and you MUST be local to collect equipment. Perm contracts are available. Resourcing Group is acting as an Employment Business in...

  • Call Operative

    4 months ago


    Leeds, United Kingdom Zenith Full time

    **Call Handlers - Zenith Commercial Fleet Solutions** We have a fantastic range of opportunities for Call Operatives to join our busy commercial roadside assistance team here at Zenith! The team are responsible for taking all incoming calls regarding breakdowns, defects and repairs in our commercial fleet, and for escalating these queries to the right...


  • Leeds, United Kingdom EvoDental Full time

    Life is too short to work somewhere ordinarySo, why not work somewhere extraordinary! **WHO ARE WE?** EvoDental is the UK's leading 'smile in a day' expert. We perform over 1500+ full jaw dental implant treatments annually. This is all that we do, all day, every day. Since 2007 we have been offering solely dental implant solutions, and since 2014 we have...

  • Legal Assistant

    4 months ago


    Leeds, United Kingdom Stowe Family Law Full time

    Do fancy a brand new challenge? This role is different, managing all inbound phone calls from potential clients, you'll spend your days helping potential clients who need our services and are going through a particularly sensitive, difficult time in their lives. **What’s the purpose of this role** Our New Business Enquiries team is front and centre...

  • Fnol Call Handler

    3 months ago


    Leeds, United Kingdom Zenith Full time

    Do you have a passion for delivering outstanding customer service? Do you love talking to people and helping them in their time of need? If so, then it's time to get on board with Zenith! As a First Notification of Loss Call Handler, known as an FNOL Call Handler, you'll play a crucial role at Zenith! As the first point of call for our customers when...

  • Fnol Call Handler

    3 months ago


    Leeds, United Kingdom Zenith Full time

    Do you have a passion for delivering outstanding customer service? Do you love talking to people and helping them in their time of need? If so, then it's time to get on board with Zenith! As a First Notification of Loss Call Handler, known as an FNOL Call Handler, you'll play a crucial role at Zenith! As the first point of call for our customers when...

  • Event Enquiry Handler

    2 months ago


    Leeds, United Kingdom Hilton Leeds City Full time

    DescriptionWe are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City. The Meetings Simplified Team is a centralised sales office looking after small corporate meeting enquiries for Hilton hotels across UK & Ireland. As part of the team, you will be frequently interacting with customers through...

  • Event Enquiry Handler

    3 months ago


    Leeds, United Kingdom Hilton Full time

    We are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City. **Benefits**: - Competitive Starting salary of £22,308 with an uncapped bonus structure - Flexible Hybrid Working - Two days in Central Leeds office (walking distancing from the train/bus station), with three days working from home -...

  • Event Enquiry Handler

    4 months ago


    Leeds, United Kingdom Hilton St. George's Park Full time

    We are looking for positive and friendly Sales Executives to join the Meetings Simplified Team, based at Hilton Leeds City. **Benefits**: - Competitive Starting salary of £22,308 with an uncapped bonus structure - Flexible Hybrid Working - Two days in Central Leeds office (walking distancing from the train/bus station), with three days working from home -...


  • Leeds, United Kingdom Impression Recruitment Full time

    Impression Recruitment are excited to be working with an ever growing and long established business who have provided a top level of service to clients for over 40 years. They are now looking for an **Commercial** **Account Handler** to support the growth of the Commercial team and handle the accounts of new and existing clients. It would be beneficial for...