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Sales Administrator

4 months ago

Beaconsfield, United Kingdom Define Clinic Full time

Job Description:

- To answer the telephone in the clinic politely and in accordance with company procedures, deal with all enquires including referring to other team members and making and adjusting bookings for treatments.
- To maintain client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times.
- To maintain and manage clinic booking system in adherence with company procedure
- To promote and recommend products and services, maximising opportunities for sales and
referrals
- To take payments for clients after their treatments and to ensure cash handling procedures are
followed.

To undertake general administrative and support to the clinic as required by the management.
- To manage payment systems in accordance with
company policies and procedures.

**Requirements**:

- A passion for skincare and aesthetics with good working knowledge of the aesthetic industry or dental but not essential
- Good level of General education, including Numeracy, English, IT (Grades A-C)
- Previous experience in customer service facing role
- Ability to work in a fast pace environment

Key Competencies:

- Ability to communicate effectively at all levels and establish sound working relationships
- Strong sales ability with confidence to up-sell/cross-sell
- A polished appearance and professional manor
- Exemplary customer service skills
- Methodical and analytical with excellent attention to detail
- Excellent team working and relationship building skills
- Capable of using own initiative
- Proactive approach to problem solving and decision making
- Flexible approach
- Capable of remaining calm and thriving in a fast paced environment
- Strong team player
- self starter
- passion in aesthetics and willing to try or have aesthetic treatments
- Reliable and hard working.

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Sales Call Handler
Expected start date: 24/06/2024