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Member Relations
3 months ago
The Institute of Directors is the professional institute for responsible directors and leaders. Our mission is to develop, support and represent skilled, knowledgeable, and responsible leaders for the benefit of the economy and society at large.
Our success relies on the knowledge, skill and commitment of our people and volunteers.
**The role**
The IoD’s Relationship team act as the link between the IoD membership and our central teams, maximising member access to benefits.
As a Relationship Executive, you will assist on activities that encourage the retention of existing IoD members and, in doing so, create the opportunity for membership growth. This is an excellent opportunity for you to showcase and develop your people,communication, and relationship skills, in a fast-paced and varied role.
We are hiring on a 12-month fixed term contract to cover a period of maternity leave. This role is primarily remote, but some travel may be required.
**What you’ll be doing**
**Key Duties**
- The IoD’s Relationship team act as the link between the IoD membership and our central teams, maximising member access to benefits.
- Ensure end to end processes for membership experience (onboarding/retention/renewals/lapsers/conclusion) are completed.
- Provide all members with a high-quality membership experience, ensuring they are aware of member benefits and how to access these.
- Act as the conduit between the IoD and Branch Committees/SIGs, assisting with administrative support, focused activity and development, member experience and growth.
- Assist with membership benefit, retention projects and activities, as directed by SIG and Branch Liaison Manager.
- Working with wider England teams, including Comms and Acquisition to identify new external membership streams.
- Promote and signpost members to Professional Development opportunities within the IoD.
- Meet and exceed personal retention targets which contribute to both your own and the teams’ financial targets and KPIs.
**General Responsibilities**
- Input and maintain up-to-date CRM and database records.
- Assist the SIG and Branch Liaison Manager with ad-hoc tasks and projects, as required.
- Maintain an up-to-date and in-depth knowledge of the IoD’s value proposition and all related activities, products, and services.
**Who you are**
**You will be**
- A ‘people person' with a positive attitude, who can build great relationships and work collaboratively with a team-focused approach.
- A proactive problem-solver, with a focus on delivering positive returns.
- A confident communicator, able to manage a diverse range of stakeholders.
- A self-starter, with an adaptable and professional attitude.
- Passionate about the IoD, with an understanding of membership organisations.
**Knowledge & skills**
- A ‘people person' with a positive attitude, who can build great relationships and work collaboratively with a team-focused approach.
- Excellent customer service skills, with a desire to provide all potential and existing members with a high-quality experience of the IoD.
- A general understanding of business, with a passion for relationship management and stakeholder engagement.
- Strong interpersonal skills, able to communicate confidently and build relationships with stakeholders, members and volunteers.
- Exceptional verbal and written communication skills, able to convey messages at all levels.
- Time management and prioritisation skills, including the ability to work efficiently and on own initiative, with great attention to detail.
**Qualifications & experiences**
- A ‘people person' with a positive attitude, who can build great relationships and work collaboratively with a team-focused approach.
- Experience of working within a membership/customer care environment.
- Experience of working within a commercial and/or relationship management environment.
- Comfortable working in a virtual/remote environment.
- Experience of acting in accordance with the IoD’s key values, Teamwork, Leadership, Agility & Respect.
- Experience of working with CRM systems, data and databases is preferable, but not essential.
The IoD does not tolerate discrimination or harassment in any part of its operations, and we are fully committed to promoting equal opportunities in employment. All applicants will be considered for employment without attention to age, sex, race, disability,pregnancy or maternity, marital or civil partnership status, sexual orientation, gender reassignment or religion or belief.
**Location**: South West
**Contract type**: Fixed Term Contract.
**Hours**: Full time
**Salary**: £24,000 - £28,000 per annum
**Benefits: **Competitive
You may also have experience in the following: Customer Service Executive, Customer Services, Customer Service Agent, Advisor Support Team Member, Customer Service Administrator, Customer Service Advisor, Administrator, Admin Assistant, Administrative Assistant,etc.
REF-202 550
