Transport & Customer Service Administrator
2 weeks ago
* Strong Customer Service skills
- Good IT experience
- Team player
Our client is a well established business within the Stoke on Trent area, they are seeking to recruit a Customer Service Administrator within their Transport office. They are seeking a passionate and professional individual who loves customer service and whohas an eye for detail. This role will be working within a team and will involve lots of contact with both internal departments as well as customers - so strong communication skills are a must
**Job Description**:
This position will involve a variety of duties, which will include:
- Supporting the busy Transport Office by answering telephone calls and
manner.
- Responding to queries from fellow depots, both via telephone and the
company messaging system, in relation to deliveries that we are
completing on their behalf.
- Adding consignment details onto the bespoke IT system, for a small
number of customers who choose to send their delivery specifications
- Accepting customer UK-wide collection requests and ensuring that these
are followed through with the relevant depots.
- Handling requests from customers for their European delivery
requirements and ensuring that all of the relevant export documentation
is in place.
- Taking Switchboard calls and forwarding callers to the correct colleague
to handle their queries.
- Preparing daily delivery performance reports for a number of clients.
- Following up on queries to ensure timely payment of customer invoices.
- Strong customer service experience - a real passion for looking after the
customer
- Experience working within a transport office would be an advantage
- Strong IT experience - using a bespoke system and also MS Office
- Good organisation skills and the ability to manage your time
- Strong attention to detail
- A good team player
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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