Customer Assistant Service

4 weeks ago

NewcastleunderLyme, United Kingdom Marks & Spencer Full time

Under 18 disclaimer

Week 1
Sunday :Day off
Monday: 09:00-15:00
Tuesday:Day off
Wednesday:15:00-21:00
Thursday:08:00-14:00
Friday:Day off
Saturday:08:00-14:00

Week 2
Sunday:10:00-16:00
Monday:Day off
Tuesday:Day off
Wednesday:08:00-14:00
Thursday:08:00-14:00
Friday:08:00-14:00
Saturday:Day off

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Newcastle Under Lyme, STAFFORDSHIRE, ENGLAND;
Wolstanton RP

  • Customer Service Assistant Nights

    7 days ago

    Newcastle-under-Lyme, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Customer Service Assistant Nights **Location**: Burotn, ST5 1RF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.05 above 18 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is...

  • Customer Service Assistant Nights

    7 days ago

    Newcastle-under-Lyme, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Customer Service Assistant Nights **Location**:Burton, ST5 1RF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.05 above 18 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.05...

  • Customer Service Assistant

    2 months ago

    Newcastle-under-Lyme, United Kingdom Cohesion Retail Management Services Ltd Full time

    An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants...

  • Customer Service Assistant/supervisor

    2 days ago

    Newcastle-under-Lyme, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Newcastle under Lyme** **Hours per week: 18 (2/3x shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 2 to 3 shifts per week. This will be a range of days, evenings and overnight shifts with...

  • Customer Service Executive

    20 hours ago

    Newcastle-under-Lyme, United Kingdom Work Lyf Group Limited Full time

    At WorkLyf we are recruiting for a Customer Service Advisor based in Newcastle-Under-Lyme.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory...

  • Customer Service Executive

    1 week ago

    Newcastle-under-Lyme, United Kingdom Work Lyf Group Limited Full time

    At WorkLyf we are recruiting for a Customer Service Advisor based in Newcastle-Under-Lyme.Please ensure you read the below overview and requirements for this employment opportunity completely.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of...

  • Customer Assistant

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market town within Lymelight Boulevard shopping centre and are only 2 minutes walk from...

  • Customer Assistant

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market town within Lymelight Boulevard shopping centre and are only 2 minutes walk from...

  • Customer Assistant

    3 hours ago

    Newcastle-under-Lyme, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market town within Lymelight Boulevard shopping centre and are only 2 minutes walk from...

  • Customer Assistant

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Vue Full time

    **APPLICANTS MUST BE 18 YEARS OR OLDER** - **MUST BE ABLE TO WORK THE SUMMER PERIOD** **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market...

  • Customer Service Advisor

    5 days ago

    Newcastle under Lyme, United Kingdom First Recruitment Group Full time

    Customer Service Advisor Location: Stoke-on-Trent Negotiable Salary with Commission Permanent Staff Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent in a leading...

  • Customer Service Executive

    1 week ago

    Newcastle under Lyme, United Kingdom CareerBliss Full time

    At WorkLyf we are recruiting for aCustomer Service Advisorbased inNewcastle-Under-Lyme.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory...

  • Customer Service Executive

    10 hours ago

    Newcastle under Lyme, United Kingdom CareerBliss Full time

    At WorkLyf we are recruiting for aCustomer Service Advisorbased inNewcastle-Under-Lyme.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory...

  • Customer Assistant

    5 days ago

    Newcastle-under-Lyme, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 16 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Assistant

    5 days ago

    Newcastle-under-Lyme, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 16 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Head of Customer Services

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom InCap Electronics UK Full time

    **About the Role** As the Head of Customer Services, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts. You will help to revolutionise the department and drive forward customer satisfaction. **Main responsibilities**: - Manage a team of...

  • Sales and Customer Service Advisor

    1 week ago

    Newcastle-under-Lyme, United Kingdom Overclockers UK Full time

    Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at...

  • Service & Safety Customer Assistant - (23 Hours)

    1 month ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **Key Accountabilities** Service and Safety Assistant Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Capabilities** Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds...

  • Customer Hub Officer

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Services Assistant

    2 days ago

    Newcastle-under-Lyme, United Kingdom Sainsbury's Full time

    **Location** - Newcastle Under Lyme Store, Sainsbury's Supermarkets Ltd Liverpool Road, Newcastle-Under-Lyme, ST5 2AF **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 227649 **Schedule** Sun 2:15pm - Sun 10:15pm Tue 2:15pm - Tue 10:15pm - Total hours: 15_ Love...