Customer Service Assistant

2 weeks ago


NewcastleunderLyme, United Kingdom Cohesion Retail Management Services Ltd Full time

An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period.

Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants will need to be competent in English and have basic I.T skills.

Please note that this is rural location and therefore is best accessed by a vehicle, and is a temporary contract expected to last until February 24.

**Key Duties andResponsibilities**:

- Respond to customer enquires in a timely, professional and friendly manner in the best interest of the customer and business.
- Handle and resolve first level customer issues.
- Process customer orders and assist with arranging customer returns.
- Assist with providing delivery information and liaising with couriers.
- Processing online customer returns.
- Liaise with internal departments regularly, building and maintaining key relationships.
- To effectively multi-task with accuracy and attention to detail in a calm, polite, professional and organised manner.
- Working as part of a committed friendly team, you will support colleagues, taking initiative where required to ensure a positive customer experience.
- To undertake all training and development as required and actively seek out new product information and best practice.

**What we are looking for**:



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