Service & Safety Customer Assistant - (23 Hours)

3 weeks ago

NewcastleunderLyme, United Kingdom M&S Full time

**Key Accountabilities**

Service and Safety Assistant

Week 1:
Mon 15:00-21:00

Tues 15:00-21:00

Fri 15:00-21:00

Sat 15:00-21:00

Week 1:
Mon 15:00-21:00

Tues 15:00-21:00

Weds 15:00-21:00

Fri 15:00-21:00
**Key Capabilities**

Week 1:
Mon 15:00-21:00
Tues 15:00-21:00
Fri 15:00-21:00
Sat 15:00-21:00

Week 1:
Mon 15:00-21:00
Tues 15:00-21:00
Weds 15:00-21:00
Fri 15:00-21:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Service & Safety Customer Assistant

    1 month ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by...

  • Clip and Climb

    1 month ago

    Newcastle-under-Lyme, United Kingdom Room of Games Limited Full time

    Games Room in Newcastle under Lyme has a climbing wall, amusement arcade and children's soft play area. We are looking for energetic and enthusiastic new members for our team to work specifically in the Clip and Climb. You should be used to helping and serving customers and be friendly and with a positive attitude. If you are super-energetic and have an...

  • Customer Service Assistant

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom Cohesion Retail Management Services Ltd Full time

    An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants...

  • Health and Safety Advisor

    1 month ago

    Newcastle-under-Lyme, United Kingdom Aspire Housing Full time

    **Full time (37 hours) - Permanent** We are recruiting an exciting new Health and Safety Advisor position within Aspire Housing to be part of a team that delivers first class Health and Safety management and support services across our business. The Health and Safety Advisor will be a core member of the Health and Safety team and assist the Health and...

  • Customer Hub Officer

    4 days ago

    Newcastle-under-Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Hub Officer

    4 days ago

    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...

  • Customer Hub Officer

    4 days ago

    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Hub Officer

    3 days ago

    Newcastle-under-Lyme, United Kingdom Service Care Solutions - Housing Full time

    . Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...

  • Corporate Customer Service Advisor

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...

  • Corporate Customer Service Advisor

    1 month ago

    Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...

  • Customer Service/ Live Chat

    1 month ago

    Newcastle-under-Lyme, United Kingdom XPERT RECRUITMENT SOLUTIONS LIMITED Full time

    **This is Customer Service/ Call Centre with a difference!** **Are you an experienced call centre customer service advisor wanting a career with one of the world’s leading entertainment providers that are continuing to grow?** **If you are passionate about customer service want to have fun & enjoyment whilst providing our customers with a positive...

  • Customer Service

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom NatWest Full time

    **Direct Sales**, **Customer**: **Customer Service - Senior Personal Banker**: Newcastle Under Lyme, United Kingdom Permanent Full Time R-00228200 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as...

  • Customer Service

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Newcastle - You’ll...

  • Customer Assistant

    5 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Sun 6am-10amTues 6am-10amWed 6am-10amThur 6am-10amPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Assistant

    5 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Tue 6am-10amWed 6am - 10amFri 6am - 10amSat 4pm-8pmPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...

  • Customer Service Adviser

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Adviser - We’ll look to you to...

  • Customer Hub Officer

    4 days ago

    Newcastle-under-Lyme, Staffordshire, United Kingdom Service Care Solutions Full time

    . Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently...

  • Customer Assistant

    3 days ago

    Newcastle under Lyme, United Kingdom SLS Recruitment Full time

    No Experience – Sales and Customer ServiceDo you have experience in a sales or customer service environment?Are you looking for career progression in a new sector?ALL successful candidates must be 18+ and WILL be required to attend meetings in person in the office on a daily basis.Our client could have the opportunity for you! Due to recent growth my...

  • Customer Care Handler

    1 month ago

    Newcastle-under-Lyme, United Kingdom HR GO Recruitment Full time

    Customer Care Handler opportunity to join a fantastic Customer Services team with a leading Claims Handling Specialist company. You will be the escalation point for the business and clients.You will be required to take ownership and provide guidance on complex complains cases, including investigation and resolution. You will be considered a role model in...

  • Light Packing Operatives

    1 month ago

    Newcastle-under-Lyme, United Kingdom Premier Placement Services Full time

    We are looking to recruit Light Packing Operatives to work as part of a close-knit team at our clients warehouse. £10.65 per hour Shifts are Mondays: 09:00 - 18:00, Tuesdays - Fridays: 10:30 - 19:00, Saturdays: 06:00 - 13:20 (usually every other Saturday) This role involves: - Packing customer orders. - Using hand-scanners. - No heavy lifting...