Customer Service

4 weeks ago

NewcastleunderLyme, United Kingdom RBS Full time

Join us as a Customer Service - Personal Banker in Newcastle Under Lyme
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Full time - 35hrs
- Permanent
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**:£24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,750 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Customer Hub Officer

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Hub Officer

    3 weeks ago

    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...

  • Customer Hub Officer

    3 weeks ago

    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Services Advisor

    1 day ago

    Newcastle-under-Lyme, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor Customer Services Advisor North Staffs Hospital | Permanent | Part Time Salary - £21,333 per annum (pro rata) 15 hours per week Our North Staffs Hospital currently have an opportunity for a Customer Services Advisor. The opportunity **As our Customer Services Advisor you will**: Handle customer enquiries (both via...

  • Customer Service Advisor

    2 days ago

    Newcastle under Lyme, United Kingdom First Recruitment Group Full time

    Customer Service Advisor Location: Stoke-on-Trent Negotiable Salary with Commission Permanent Staff Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent in a leading...

  • Customer Service Representative

    1 week ago

    Newcastle-under-Lyme, United Kingdom ADMI Ltd - TAs AWD-IT Full time

    AWD-IT is the leading Gaming PC brand in the UK, empowering our customers to game, stream, and create on high quality PC’s. Recent rapid expansion has created an opportunity for a dedicated and passionate Customer Service Representative to join our growing team in Newcastle, Stoke on Trent. **Role: Customer Service Representative** **Reporting to:...

  • Customer Hub Officer

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Service Care Solutions - Housing Full time

    . Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...

  • Customer Service Executive

    6 days ago

    Newcastle-under-Lyme, United Kingdom Work Lyf Group Limited Full time

    At WorkLyf we are recruiting for a Customer Service Advisor based in Newcastle-Under-Lyme.Please ensure you read the below overview and requirements for this employment opportunity completely.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of...

  • Head of Customer Services

    1 week ago

    Newcastle-under-Lyme, United Kingdom InCap Electronics UK Full time

    **About the Role** As the Head of Customer Services, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts. You will help to revolutionise the department and drive forward customer satisfaction. **Main responsibilities**: - Manage a team of...

  • Customer Service Adviser

    1 month ago

    Newcastle-under-Lyme, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Adviser - We’ll look to you to...

  • Customer Service Coordinator

    4 days ago

    Newcastle-under-Lyme, United Kingdom Innov8 Agency Ltd Full time

    **Customer Service Coordinator** **Salary: Up to £25,000 per year (Unlimited Commission)** **Location: Newcastle-Under-Lyme (ST5 - Staffordshire)** **Contract Type: Permanent / Full Time** **Rota: Monday - Friday | Time: 9am - 5:30pm** **Hybrid of Office-based & Remote (After Training period)** Innov8 Agency Ltd are proud to be recruiting for our...

  • Customer Service Representative

    6 days ago

    Newcastle-under-Lyme, United Kingdom Airgas Full time

    R10016310 Customer Service Representative (Open) **Location**: Stoke Calgaz (I) - Industrial spec gas How will you CONTRIBUTE and GROW? Customer Service Rep NA ____________ Are you a MATCH? NA _____________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity...

  • Customer Service Administrator

    1 month ago

    Newcastle-under-Lyme, United Kingdom Premier Placement Services Full time

    We are looking to recruit Customer Services Advisors to work for our successful client, in their brand-new office as part of a dynamic team. Based in Newcastle-Under-Lyme Shifts are 08:30-16:30, Monday - Friday. £10 per hour. This role involves: - Tracking customer orders. - Data entry. - Reporting any issues with damages etc. - Answering telephone...

  • Customer Service Administrator

    1 month ago

    Newcastle-under-Lyme, United Kingdom Premier Placement Services Full time

    We are looking to recruit Customer Services Advisors to work for our successful client, in their brand-new office as part of a dynamic team. Based in Newcastle-Under-Lyme Shifts are 08:30-16:30 or 09:30-17:00, Monday - Friday. £10-£10.40 per hour. This role involves: - Tracking customer orders. - Data entry. - Reporting any issues with damages etc. -...

  • Customer Service Executive

    5 days ago

    Newcastle under Lyme, United Kingdom CareerBliss Full time

    At WorkLyf we are recruiting for aCustomer Service Advisorbased inNewcastle-Under-Lyme.PurposeTo ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers who require maintenance/assistance whilst on road. To ensure that all KPIs/SLAs and statutory...

  • Customer Interface Planner

    6 days ago

    Newcastle-under-Lyme, United Kingdom Leoni Full time

    **Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider,...

  • Customer Service Representative

    6 days ago

    Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time

    **Job title**: Customer Service Representative **Location**: Newcastle under Lyme (Hybrid working available) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £22,770 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care,...

  • Customer Service Representative

    1 week ago

    Newcastle-under-Lyme, United Kingdom Uniting People Full time

    Are you looking for an exciting new role for 2023. Based in Newcastle-under-Lyme the Customer Service Advisors play a pivotal role in ensuring customers receive a world-class experience at every turn. The fun and fast-paced call centre presents a diverse variation of customer enquiries ensuring no two conversations will ever be the same! Pay Starting...

  • Customer Service Advisor

    2 days ago

    Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time

    **Job title**: Customer Service Advisor **Location**: Newcastle under Lyme (Hybrid working available) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £22,770 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced...

  • Customer Service Advisor

    2 days ago

    Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time

    **Job title**: Customer Service Advisor **Location**: Newcastle under Lyme (Hybrid working available) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £22,770 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced...