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Customer Services Representative
5 months ago
Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
Deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
About the role
An exciting opportunity has arisen within our Packaging Manufacturing site in Neath. We are currently seeking a highly motivated and ambitious individual who would enjoy working in a fast-paced, manufacturing environment, as a Customer Service Co-Ordinator.
You will report to the Customer Service Manager and be responsible for processing order requests, building and maintaining strong relationships with customers, handling and resolving customer queries and complaints and maintaining document records.
To be successful in the position, you will need to be seeking a highly motivated and ambitious individual who would enjoy working in a fast-paced, manufacturing environment
About you
- Minimum requirements:_
- Excellent verbal and written communication skills.
- Proven track record of performing at a high level in a fast-paced customer service environment.
- Be hardworking, pro-active and self-motivated.
- Enjoys being part of a team dynamic
- Preferred requirements:_
- Working with Integrated Business Systems.
**Benefits**:
- Competitive salary
- Pension scheme
- Life assurance
- Income protection
- 25 days’ holiday plus bank holidays
