Customer Technical Support
3 days ago
**Bluestones staffing is working with Lightspeed in Belfast City Centre to Recruit 7 Customer Technical Support Advisors.**
**We are currently hiring for work hours between 11am - 11pm with typical shift patterns of 1:30pm - 10pm to accommodate our North American Customers. This role will be hybrid with 3 days in the Belfast office per week, with the exception of up to 4 weeks training held in our Belfast office.**
As part of Lightspeed’s X-Series Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product.
We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.
Our customers' success is our success.
**What you’ll be doing**:
- Provide excellent customer experience through technical support;
- You will be the interface between the customer and our various departments;
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
- Properly document and track customer issues and resolutions;
- Follow escalation procedures as required;
- Liaise with team leaders to best handle day to day situations to better customer experiences;
- Handle miscellaneous duties and responsibilities as defined by management;
**What you need to bring**:
Our team is spread over the UK and Europe. Main purpose of this international team is to provide customer support for UK, North America and European business customers and guarantee an amazing customer experience.
We're looking for a Support Specialist who has experience with the following:
- Experience of customer service, ideally in a technical environment;
- Excellent communication skills in English (written and verbal);
- Strong attention to detail with an emphasis on customer service;
- Proven troubleshooting skills, especially when dealing with new or complex issues;
**Even better if you have, but not necessary**
- Passion in technology;
- Familiarity with mac OS and iPadOS;
- Retail experience or Hospitality experience;
- French language skills;
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try
**What’s in it for you?**
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£22,500.00 per year
**Benefits**:
- Cycle to work scheme
- Discounted or free food
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Unlimited paid holidays
- Wellness programme
- Work from home
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: LS05
-
Technical Customer Support
7 months ago
Belfast, United Kingdom People Source Consulting Full time**2**nd** Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary** Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. Our client sees support engineers as a frontline technical resource for their customers, you will be expected...
-
Customer Technical Support
4 days ago
Belfast, United Kingdom BSNI Full time**Bluestones staffing is working with Lightspeed in Belfast City Centre to Recruit 7 Customer Technical Support Advisors.** **We are currently hiring for work hours between 11am - 11pm with typical shift patterns of 1:30pm - 10pm to accommodate our North American Customers. This role will be hybrid with 3 days in the Belfast office per week, with the...
-
Technical Support Specialist
1 week ago
Belfast, United Kingdom Black Fox Solutions Full timeCompany OverviewBlack Fox Solutions is a leading HVAC and ventilation company with over 60 years of industry experience.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our sales team, you will be responsible for providing technical support to customers, managing customer relationships, processing...
-
Technical Support Manager
1 week ago
Belfast, United Kingdom Black Fox Solutions Full timeWe are currently seeking a Technical Support Manager to join our team at Black Fox Solutions. As a Technical Support Manager, you will be responsible for providing technical expertise and support to our customers in the construction and engineering markets.About the RoleThe ideal candidate will have excellent communication skills, a strong understanding of...
-
IT Technical Support Professional
1 month ago
Belfast, United Kingdom News Corp UK & Ireland Limited Full timeJob Description:We are seeking a skilled IT Technical Support Professional to join our customer-facing team. In this exciting role, you will be responsible for resolving technical issues for our customers, leveraging your technical expertise to deliver fast and efficient solutions. As an IT Technical Support Professional, you will collaborate closely with...
-
Technical Support Engineer
5 days ago
Belfast, United Kingdom COMPUTACENTER (UK) LIMITED Full timeWe are looking for a highly skilled Technical Support Engineer to join our team at COMPUTACENTER (UK) LIMITED.The successful candidate will be responsible for delivering technical support to our customer's IT infrastructure, including desktop and Wintel server installations, configurations, and troubleshooting.We offer a competitive salary of £42,000 -...
-
Technical Support Specialist
2 weeks ago
Belfast, United Kingdom Stora Ltd Full timeStora Ltd is seeking a skilled Technical Support Specialist to join their team in Belfast. As a key player in customer onboarding, you will be responsible for providing technical assistance to customers and ensuring smooth operations of our self-storage platform.About the RoleThis exciting opportunity involves focusing on customer success, technical...
-
Technical Support Specialist
2 weeks ago
Belfast, United Kingdom Enso Recruitment Full timeJob Title: Technical Support SpecialistAs a Technical Support Specialist at Enso Recruitment, you will be working with a local SaaS leader to provide exceptional customer service. This role demands strong expertise in SaaS products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer...
-
Technical Support Specialist
6 days ago
Belfast, United Kingdom BT Group Full timeRole DescriptionThis Technical Support Specialist role provides critical technical support to our customers, ensuring seamless delivery of services.The ideal candidate will have strong technical expertise, excellent communication skills and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesUtilise technical expertise to resolve...
-
Technical Customer Service Representative
3 days ago
Belfast, United Kingdom Natterbox Limited Full timeNatterbox Limited is seeking a talented and enthusiastic Technical Customer Service Representative to enhance our customer experience. As a key member of our support team, you will provide top-notch assistance to customers via various channels, ensuring their issues are resolved efficiently and effectively. Maintaining accurate customer records in CRM and...
-
Technical Support Specialist
1 month ago
Belfast, United Kingdom News Corp UK & Ireland Limited Full timeJob Title: Technical Support SpecialistTech-savvy professionals, are you looking for a career that combines technical expertise with excellent customer service skills?We are seeking a highly motivated and knowledgeable Technical Support Specialist to join our dynamic team. In this role, you will provide first-line technical support to our customers, ensuring...
-
Technical Support Specialist
1 week ago
Belfast, United Kingdom HCLTech Full timeJob OverviewHCLTech, a global technology leader, seeks a skilled Technical Support Specialist to provide onsite IT support in a client/3rd party environment. The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to work effectively in a team.The successful candidate will be responsible for providing timely...
-
Customer Support Representative
1 week ago
Belfast, United Kingdom Black Fox Solutions Full timeJob Description: We are seeking a Customer Support Representative to join our team at Black Fox Solutions. In this role, you will be responsible for managing customers, providing technical support on products, and processing orders. The ideal candidate will have technical sales experience within a similar industry, sales processing and aftersales support...
-
Technical Support Agent
6 months ago
Belfast, United Kingdom WorkPal Full time**OUR BUSINESS** WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 10 year’s experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year...
-
Technical Support Specialist
1 month ago
Belfast, United Kingdom ScaleX™ Talent Solutions Full timeA Career Opportunity with Lava GroupLava Group, a company based in Belfast, is seeking an experienced Technical Support Engineer to join their team. This is a fantastic opportunity for someone looking to work with cutting-edge technology and make a real difference in people's lives.The successful candidate will have an estimated salary of £42,000 - £58,000...
-
Technical Support Specialist
2 weeks ago
Belfast, United Kingdom Enso Recruitment Full timeEnso Recruitment is partnering with a local SaaS leader to recruit a Customer Support Executive. The ideal candidate will possess strong expertise in SaaS products and technical support, combined with a passion for delivering world-class service.The primary focus of this role is on resolving customer issues promptly while consistently achieving exceptional...
-
Technical Support Specialist
7 months ago
Belfast, United Kingdom FinTrU Full time**Vacancy Name** - Technical Support Specialist **Vacancy No** - VN585 **Location City** - Belfast **Overview of Role** FinTrUNI **Job Details** - FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to...
-
Customer Support Engineer
4 weeks ago
Belfast, United Kingdom Natterbox Full timeWho we areNatterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing customer base would agree!Almost 600 organisations worldwide rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage, and organisational success.As the...
-
Sales and Technical Support Specialist
5 days ago
Belfast, United Kingdom Black Fox Solutions Full timeInternal Sales Coordinator Job OpportunityWe are seeking an experienced Internal Sales Coordinator to join our team at BlackFox Solutions. This is a fantastic opportunity for someone who is passionate about sales, technical support, and administration.About the RoleThis is a full-time position with regular working hours of 8 am – 5 pm Monday to Thursday...
-
Technical Support Specialist
1 month ago
Belfast, United Kingdom ScaleX™ Talent Solutions Full time**About the Role:**We are partnering with Lava Group to recruit a Technical Support Engineer. As a pivotal member of our Operations Team, you will play a key role in installing, configuring, testing, maintaining, and supporting systems at customer sites.**Key Responsibilities:**Providing top-notch on-site and remote technical support to resolve customer...