Technical Customer Service Representative

5 days ago


Belfast, United Kingdom Natterbox Limited Full time

Natterbox Limited is seeking a talented and enthusiastic Technical Customer Service Representative to enhance our customer experience. As a key member of our support team, you will provide top-notch assistance to customers via various channels, ensuring their issues are resolved efficiently and effectively. Maintaining accurate customer records in CRM and troubleshooting complex technical problems are integral parts of this role.

Key Responsibilities
  • Deliver exceptional customer support across multiple channels.
  • Update customer information in CRM accurately and promptly.
  • Identify and resolve complex technical issues related to Hosted PBX, Mobile, and third-party networks.
Our Offer

As a valued member of our team, you can expect a comprehensive compensation package, including a salary of £40,000 - £55,000 per annum, plus a range of attractive benefits:

  • Generous holiday entitlement of 25-30 days, excluding public holidays.
  • Private health insurance after completing your probation period.
  • Access to PerkBox, offering a variety of personalized benefits.
  • Enhanced parental leave provisions.
  • A contributory pension scheme.
  • A cycle to work scheme.


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