Technical Support Agent

6 months ago


Belfast, United Kingdom WorkPal Full time

**OUR BUSINESS**

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.

We have over 10 year’s experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year period, we are excited to grow our business further and are looking for a Technical Account Manager to help us on our journey.

**THE ROLE**

The Technical Support Agent is a critical part of our Team. You will be responsible for the support of our existing customer base. As the principal contact for our customers, you will work to identify growth opportunities ensuring we maintain consistently high renewal rate.

As a Technical Support Agent you will drive to achieve customer satisfaction through several support and account-based activities, including supporting customers, being an advisor and source of advice for customers and understanding customer issues and ensuring customers receive regular updates. You will also be able to generate opportunities through upselling and additional training to existing customers.

**Reporting to**: Operations Manager

**Location**: Grove House, 145-149 Donegal Pass, Belfast, BT7 1DT

**Hours of work**: 39.5 per week excluding meal breaks

**Salary**: Depending on Experience

**Your team**

The Teams are spread across our offices in Belfast and London. They work closely alongside each other and comprise of Sales, Implementation and Support Teams.

**Are you our new **Technical Account Manager**?**
- Experience in a similar role
- Have a customer-centric approach, with a desire to deliver the best for our customers
- Be proactive and enjoy collaborating across teams to deliver great business outcomes
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels
- Software/SAAS sales experience preferred
- Ensure any complaints/escalations are responded to immediately and communicated efficiently
- Ability to quickly develop an understanding of WorkPal software
- Exceptional customer service and troubleshooting/problem solving skills
- Ability to work effectively under pressure and to perform well in a team dynamic

We are an equal opportunities employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Application question(s):

- How many years of SAAS experience do you have?

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person



  • Belfast, United Kingdom Payroc WorldAccess Limited Full time

    About the Job: Technical Support Agent for MerchantsWe are seeking a skilled Technical Support Agent to join our Merchant Support team at Payroc WorldAccess Limited. As a key member of our support team, you will provide technical assistance to our merchants, resolving payment-related issues and ensuring their satisfaction with the level of service we...


  • Belfast, United Kingdom VANRATH Full time

    **Technical Support Officer (Public Sector)** Are you looking for a **Technical Support Officer **role? Interested in working for a Public Sector organisation? **VANRATH** are assisting a major Public Sector organisation with the recruitment of a **Technical Support Officer **in Belfast. The role will initially run for around 6 months, with this highly...


  • Belfast, United Kingdom Vickerstock Full time

    Technical Support Officer - Port Health (Grade 6) Vickerstock are proud to be partnering with Belfast City Council to recruit a Technical Support Officer - Port Health within the City Protection Services section.This role is based at the Port of Belfast, Border Control Post.The Role As a Technical Support Officer, you will play a key role in protecting...

  • Call Centre Agent

    7 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

  • Call Centre Agent

    7 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

  • Call Centre Agent

    6 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

  • Call Centre Agent

    6 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...


  • Belfast, United Kingdom Voxbit Ltd Full time

    Job Summary: **Duties**: - Diagnose and resolve technical issues related to VoIP hardware, software, and network connectivity. - Assist clients with configuring and troubleshooting VoIP phones, routers, switches, and related equipment. - Collaborate with internal teams to escalate complex issues and ensure timely resolution. - Document all client...

  • Client Support Agent

    6 months ago


    Belfast, United Kingdom Brook Street Full time

    **PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING** Brook Street Recruitment is working on behalf of our client to recruit telephone Client Support Agents on a full time and permanent basis. As a Customer Service Agent you will...


  • Belfast, United Kingdom Kennedy Business Services Ltd Full time

    Job Title: Lettings Agent AssistantKennedy Business Services Ltd is seeking a highly motivated and detail-oriented Lettings Agent Assistant to join our team in South Belfast. This full-time position offers the chance to gain valuable experience in property management and contribute to the success of our company. We are looking for someone who is passionate...

  • Customs Agent

    2 weeks ago


    Belfast, United Kingdom Manpower Uk Ltd Full time

    Do you have customs experience and looking for your next career move?About Our Client: We are recruiting on behalf of a leading logistics and freight services provider, recognised for their excellence in delivering comprehensive customs solutions across the UK and Ireland.With a strong focus on compliance, efficiency, and customer satisfaction, our client is...


  • Belfast, United Kingdom VanRath Full time

    We are seeking a highly skilled Bilingual IT Help Desk Agent to join our team at VanRath. The successful candidate will be responsible for providing exceptional customer service to clients across multiple platforms. With a focus on technical support, this role requires strong problem-solving skills and the ability to work effectively in a team.This is a...

  • Field Agent

    6 months ago


    Belfast, United Kingdom Conexus Recovery Full time

    Conexus Recovery & Field Services, a leading provider of specialist field services in the Utility and Banking Finance Sectors, is seeking motivated individuals to join our expanding team as Full-Time Field Agent, with a primary focus on Gas Meter Reading and Customer Reconnection Visits. **Key Responsibilities**: - Conduct accurate and efficient gas meter...

  • Field Agent

    6 months ago


    Belfast, United Kingdom Conexus Recovery Full time

    Conexus Recovery & Field Services, a leading provider of specialist field services in the Utility and Banking Finance Sectors, is seeking motivated individuals to join our expanding team as Full-Time Field Agent, with a primary focus on Gas Meter Reading and Customer Reconnection Visits. **Key Responsibilities**: - Conduct accurate and efficient gas meter...

  • Airport Security Agent

    6 months ago


    Belfast, United Kingdom The Best Connection Employment Group Full time

    **Title: Airport Security Agent / Airport Security Guard** **We are currently seeking enthusiastic individuals to work as an Aiport Security Agent at Belfast International Airport!** Join us as a Airport Security Agent where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the...

  • Customer Service Agent

    6 months ago


    Belfast, United Kingdom Auxillis Full time

    **Salary**: £24,687 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them...


  • Belfast, United Kingdom Vickerstock Full time

    Job DescriptionPerform checks on food products, manifests, and documentation.Assist EHOs with physical inspections and sampling of high-risk goods.Manage queries from agents, importers, and shipping lines.Conduct health and safety assessments and ensure safe working practices.We estimate the salary for this role to be around £25,000 - £30,000 per annum,...


  • Belfast, United Kingdom Inspire Wellbeing Full time

    We are Inspire. We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. At Inspire we select those people whose personal values and behaviours align with our values. If you are inclusive, passionate, determined, kind, honest and innovative,...


  • Belfast, United Kingdom Inspire Wellbeing Full time

    We are Inspire. We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. At Inspire we select those people whose personal values and behaviours align with our values. If you are inclusive, passionate, determined, kind, honest and innovative,...


  • Belfast, United Kingdom Inspire Wellbeing Full time

    We are Inspire. We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. At Inspire we select those people whose personal values and behaviours align with our values. If you are inclusive, passionate, determined, kind, honest and innovative,...