Call Centre Administrator
5 months ago
**Call Centre Administrator**
WRB Gas are currently recruiting for a Call Centre administrator to work in our Dundee office.
As a call centre administrator you will support various maintenance contracts and their logístical needs. Duties will include:
- Recording accurate information in a timely manner for all external and internal calls received including repair details, location details, customer details, a description of works carried out and the stock used.
- Liaise with customers and maintenance operatives regarding job information and updates.
- Contacting clients, tenants and operative when required regarding job information, orders and deliveries to keep them informed of repair timelines and delivery expectations.
- Allocate operatives, based on skills, availability, and locality to ensure we meet appointment times and minimise travel and downtime.
- To be included in the on-call rota taking out of hours calls
What you'll need to succeed
- Excellent verbal and written communication skills.
- A good telephone manner with the ability to be clear and concise
- Be comfortable and confident speaking with the workforce, clients and tenants and be calm and professional even when issues are contentious
- Be organised and proficient at recording accurate information on the system for a task before moving on to the next
- Have a good understanding of MS Office and be able to use internal databases and systems
- Be flexible in your working hours to support the delivery of the contract
- Take a proactive approach to your own development within the role
- Good understanding of geographical areas and travel time/best routes
- Experience working within a call centre environment or previous experience working on a maintenance contract
**Job Types**: Full-time, Permanent
Pay: £24,960.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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