Service Desk Administrator

6 months ago

Dundee, United Kingdom IC Fire & Security Limited Full time

**IC Fire & Security Limited** are a Dundee based company that have been established for 16 years, providing life safety and security systems and services to our client base throughout Scotland. Here at IC Fire & Security, we pride ourselves on our reputation in which we aim to provide our customers with the best possible experience from point of enquiry right through to completion. Due to key contract wins and organic growth, our Sales Department have created a new role within it of **Service Desk Administrator**.

**Position Overview**:
As a Service Desk Administrator, you will play a crucial role within our Administrative team, collaborating closely with another Service Desk Administrator. In this dynamic role, your responsibilities will centre around providing dedicated administrative support for contracts, facilitating seamless coordination between clients and engineers in the installation and ongoing maintenance of fire and security systems. Additionally, you will provide coverage for the contracts managed by your counterpart during holidays and other periods of absence, with the guidance and support of the Administration Manager.

**Key Responsibilities**:
1. **Client Communication**: Act as the primary liaison between clients and our company, providing timely and clear communication regarding services, installations, and ongoing support.

2. **Service Coordination**: Efficiently coordinate the maintenance and any call outs of fire and security systems, ensuring that client expectations are met or exceeded.

3. **Installation Coordination**: Efficiently coordinate the installation of fire and security systems for your assigned contracts, ensuring that client expectations are met or exceeded.

4.**Problem Resolution**: Address client concerns promptly and effectively, working closely with technical teams to ensure timely resolution of issues.

5**. Documentation**: Maintain accurate and up-to-date records of client interactions, service requests, and system specifications using our CRM system.

6. **Cross-Functional Collaboration**: Collaborate with sales, technical support, and field service teams to deliver a unified and seamless experience for our clients.

**Work Remotely**
- No

**Benefits**:

- Company pension
- Life Assurance Scheme
- Paid Sick Pay
- Wellness programme
- Learning & Development opportunities (including support from the business to further your education)
- Potential progression route within a growing business function
- 28 days holiday (with increase after 5 years of service)

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 2 years (required)

Ability to Commute:

- Dundee (required)

Work Location: In person

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