Housing Complaints Officer

5 months ago


Lewisham, United Kingdom Fox Morris Group Full time

HYBRID WORKING

Fox Morris are working with Lewisham Council in relations to finding a Housing Complaints Officer to start work ASAP

**Responsibilities**
- To produce information pertaining to the services offered by Housing Services
- To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the whole of Group
- To provide management and monitoring of the processing of complaints and official correspondence to Housing Services
- To effectively liaise with Corporate Complaints in ensuring all corporate targets are met
- To lead and manage specific Housing Projects
- To provide accurate and timely reporting information in respect of complaints and enquiries performance
- To support the continuous improvement of Housing Services via the implementation of projects and the effective management of complaints, enquiries and correspondence
- To produce draft responses for complaints and FOIs received against Housing Services.

You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.

**Benefits of working with Fox Morris Group**

Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £19.05-£24.46 per hour

Flexible Language Requirement:

- English not required

**Experience**:

- Housing Complaints Officer: 1 year (required)
- Borough Of/Councils/Council/Local Authority: 1 year (required)

Work Location: In person



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