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Senior Customer Resolutions Officer
1 week ago
HYBRID WORKING - 1 DAY PER WEEK IN OFFICER
Fox Morris are working with Lewisham Council in relations to finding a Senior Customer Resolutions Officer to start work ASAP
**Responsibilities**
- To investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests for the Council.
- To identify service failures and opportunities for service improvement
- To provide advice, support and training to service areas to improve resolution at the first ‘point of contact’ and decrease escalation rates.
- To ensure service areas work within the ‘governance framework’, to allow the Complaints and Casework Team (CCT) to meet performance KPIs, tackling non-compliance and/or escalating as appropriate.
You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.
**Benefits of working with Fox Morris Group**
Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
**Job Type**: Temporary contract
Contract length: 6 months
**Salary**: £23.48-£30.26 per hour
**Experience**:
- Complaints Officer/Senior Complaints Officer: 1 year (required)
- ICASEWORK/I CASE WORK: 1 year (required)
- Borough Of/Councils/Council/Local Authority: 1 year (required)
Work Location: In person
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