![AKTON Resourcing Ltd](https://media.trabajo.org/img/noimg.jpg)
Housing Complaints
3 weeks ago
Lewisham
Job Role
To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus.
Key Responsibilities
To provide and promote a professional and good quality service to both internal and external customers.
To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, General Enquiries, MP, Mayoral, Councillor, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To be the lead officer responsible for complaints allocated to you, being the main point of contact for internal and external stakeholders throughout the complaint process.
To manage multifaceted complaints and enquiries. Liaising cross departmentally, ensuring a high standard of quality on co-ordinated responses. Challenging and seeking information as necessary.
To provide support, training and guidance to repairs staff on iCase, customer enquiries, complaints policies and procedures, feeding back at regular meetings with service managers.
To provide key learning outcomes from resolved complaints, focusing on positive ways of improving the service to prevent further escalation or future complaints
-
Housing Complaints
1 week ago
Lewisham, United Kingdom AKTON Resourcing Ltd Full timeHousing Complaints & Correspondence OfficerLewisham Job Role To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus.Key ResponsibilitiesTo provide and promote a professional and...
-
Housing Complaints Officer
3 weeks ago
Lewisham, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Housing Complaints Officer to start work ASAP! **Responsibilities** - To produce information pertaining to the services offered by Housing Services - To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the...
-
Complaints Officer
2 weeks ago
Lewisham, United Kingdom Daniel Owen- UK Full timeContract Type: - Permanent- Location: - Lewisham- Industry: - Property Services- Salary: - £18 - £22 per hour- Start Date: - ASAP- Duration: - Temp to Perm- REF: - SR- CS56_1677076488- Contact Name: - Sophie Rowley- Job Published: - about 2 hours ago**Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social...
-
Housing Complaints
3 weeks ago
Lewisham, United Kingdom AKTON Resourcing Ltd Full timeHousing Complaints & Correspondence Officer Lewisham Job Role To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus. Key Responsibilities To provide and promote a...
-
Complaints Officer
3 weeks ago
Lewisham, United Kingdom Tulip Recruitment Full timeDo you have previous experience within complaints? Do you have knowledge of repairs within housing services or similar? If so, ourclient is seeking a Complaints Officer to join their team on a temporary basis for approximately 3 months. This is a hybrid role working Monday to Friday, 3 days in their Lewisham office (Tuesday to Thursday) and the remaining...
-
Complaints Officer
3 weeks ago
Lewisham, United Kingdom Tulip Recruitment Full timeDo you have previous experience within complaints? Do you have knowledge of repairs within housing services or similar? If so, ourclient is seeking a Complaints Officer to join their team on a temporary basis for approximately 3 months.This is a hybrid role working Monday to Friday, 3 days in their Lewisham office (Tuesday to Thursday) and the remaining days...
-
Complaints & Correspondence Officer
2 weeks ago
Lewisham, United Kingdom Neway International Ltd Full timeNeway is looking for a Complaints & Correspondence Officer to join our client based with Lewisham Council. This role is starting on the 4th of March, working 35 hours a week, initially for a 6 month contract. Must be able to work form the office at least 2 days per week. Pay Rate is £19.05 p/h PAYE Main Purpose of the job: - To produce information...
-
Complaints & Correspondence Officer
2 weeks ago
Lewisham, United Kingdom CRA GROUP LIMITED Full time6 months contract with a local authority_ **Job Summary**: - To produce information pertaining to the services offered by Housing Services. - To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the whole of Group. - To provide management and monitoring of the processing of complaints and...
-
Housing Complaints
2 weeks ago
Lewisham, Greater London, United Kingdom Akton Recruitment Full timeHousing Complaints & Correspondence Officer Lewisham Job Role To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus. Key Responsibilities To provide and promote a...
-
Housing Complaints
2 weeks ago
Lewisham, Greater London, United Kingdom Akton Recruitment Full timeHousing Complaints & Correspondence Officer Lewisham Job Role To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus. Key Responsibilities To provide and promote a...
-
Complaints & Correspondence Officer
3 weeks ago
Lewisham, United Kingdom Novax Recruitment Ltd Full timeComplaints & Correspondence Officer Lewisham £22 per hour umbrella Contract (3 months+) The Role: The responsibility for the Repairs Service complaints performance ensuring we meet our KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in...
-
Complaints & Correspondence Officer
3 weeks ago
Lewisham, United Kingdom Novax Recruitment Ltd Full timeComplaints & Correspondence OfficerLewisham£22 per hour umbrellaContract (3 months+)The Role:The responsibility for the Repairs Service complaints performance ensuring we meet our KPI's.To provide and promote a professional and good quality service to both internal and external customers.To deal with all Repair Service focused complaints in a professional...
-
Complaints & Correspondence Officer
4 weeks ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales. Summary of Responsibilities and Duties: To provide and promote a professional and good quality service to both internal and external...
-
Complaints & Correspondence Officer
1 week ago
Lewisham, United Kingdom Novax Recruitment Ltd Full timeComplaints & Correspondence OfficerLewisham£22 per hour umbrellaContract (3 months+)The Role:The responsibility for the Repairs Service complaints performance ensuring we meet our KPI's.To provide and promote a professional and good quality service to both internal and external customers.To deal with all Repair Service focused complaints in a professional...
-
Complaints & Correspondence Officer
4 weeks ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales. Summary of Responsibilities and Duties:To provide and promote a professional and good quality service to both internal and external customers.To...
-
Complaints & Correspondence Officer
4 weeks ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales. Summary of Responsibilities and Duties:To provide and promote a professional and good quality service to both internal and external customers.To...
-
Complaints & Correspondence Officer
3 weeks ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales. Summary of Responsibilities and Duties: To provide and promote a professional and good quality service to both internal and external customers....
-
Complaints & Correspondence Officer
4 weeks ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales.Summary of Responsibilities and Duties:To provide and promote a professional and good quality service to both internal and external customers.To...
-
Complaints & Correspondence Officer
1 month ago
Lewisham, United Kingdom Sammons Recruitment Ltd Full timeOur client is currently seeking a Complaints and Correspondence Officer on a contractual basis. You will be supporting the complaint respondents, ensuring complaint responses are within the statutory timescales.Summary of Responsibilities and Duties:To provide and promote a professional and good quality service to both internal and external customers.To...
-
Complaints Officer
3 weeks ago
Lewisham, United Kingdom The Hyde Group Full time**Full Time, Permanent** **£23,000 - £25,000** **Lewisham** We’re looking to recruit a Complaints Officer into our First Response team. **This is a full-time permanent role**, with flexible working available on a hybrid basis (60% remote and 40% office based). The Hyde Group’s vision is to provide a great home for everyone. Our values guide the way...