Current jobs related to Housing Complaints - Lewisham Greater London - Akton Recruitment

  • Housing Complaints Officer

    4 months ago

    Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a Housing Complaints Officer to start work ASAP! **Responsibilities** - To produce information pertaining to the services offered by Housing Services - To deliver an effective and responsive ‘communications, enquiries and complaints’ service to all customers for the...

  • Housing Complaint Resolution Team Lead

    7 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderService Care Solutions - Housing is seeking a skilled and experienced Housing Complaint Resolution Team Leader to join our team. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide hands-on...

  • Housing Complaint Resolution Team Lead

    7 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderService Care Solutions - Housing is seeking a skilled and experienced Housing Complaint Resolution Team Leader to join our team. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide hands-on...

  • Housing Complaint Resolution Team Lead

    1 week ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide...

  • Housing Complaint Resolution Team Lead

    1 week ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide...

  • Housing Complaint Resolution Team Lead

    5 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: London, W5 or SE1 or Basildon SS13We are seeking a Complaint Resolution Team Leader to lead and support a dedicated team handling stage one or stage two complaints. The primary goal is to ensure that the team meets targets, complies with policies, and delivers an outstanding complaints service to...

  • Housing Complaint Resolution Team Lead

    5 days ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: London, W5 or SE1 or Basildon SS13We are seeking a Complaint Resolution Team Leader to lead and support a dedicated team handling stage one or stage two complaints. The primary goal is to ensure that the team meets targets, complies with policies, and delivers an outstanding complaints service to...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, United Kingdom Service Care Solutions - Housing Full time

    Job title - Housing Complaint Resolution Team LeaderLocation - London, W5 or SE1 or Basildon SS13 Hybrid - 2 days in the office, 3 days from homeContract - Temporary ongoing Hours - Full Time 35 hours - 9 - 5 Start Date: ASAP We are seeking a Complaint Resolution Team Leader, you will lead and support a dedicated team handling stage one or stage two...

  • Complaints Investigator

    3 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...

  • Housing Complaints Assistant

    4 months ago

    Greater Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Housing Complaints Assistant to work on a 3 month temporary assignment in Manchester The role is a hybrid position with a mixture of working from home and in the office. However, office working will be required for the first two weeks Your responsibilities will essentially involve providing admin and telephone...

  • Housing Complaints Caseworker

    4 months ago

    London, United Kingdom Morgan Hunt Full time

    We have a current opportunity for a Housing Complaints Caseworker on a temporary basis. This is a Hybrid role with 1 day a week in the office based in Ilford. Job Title - Housing Complaints Caseworker Contract - Temporary till December, likely to be extended/turn permanent Rate - 14 - 17.50 PAYE per hour Location - Ilford Work Pattern - Hybrid, 1 day a...

  • Housing Complaints Specialist

    4 months ago

    London, United Kingdom Morgan Hunt Full time

    Morgan Hunt are currently looking for a Housing Complaints Specialist to work with our Client in Surrey. Job title: Housing Complaints Specialist Location: Surrey Pay rate: 210 - 220 per day LTD (depending on experience) Contract: on-going - potential permanent opportunity **_HYBRID WORKING (1 day in the office)_** Responsibilities of Housing...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...

  • Complaints Officer

    4 months ago

    London, United Kingdom WAGGY DAYS LIMITED Full time

    The name of the position is called ‘Benefits & Housing Needs Assistant’ and the role sits within the Complaints Team. The Complaints Team is a very busy business area within the Benefits & Housing Needs Service that deals with all forms of casework such as; formal stage 1 complaints, members enquiries, mayor enquiries, MP enquiries and Freedom of...

  • Complaints Lead

    4 months ago

    London, United Kingdom Greenacre Recruitment Ltd Full time

    Senior Complaints Lead (housing) Location: North London Salary: £(Apply online only) per day Duration: Temporary Greenacre are pleased to be supporting a North London based Housing Association with their recruitment of an interim Senior Complaints Lead. The ideal candidate will have experience of reviewing Stage 1 and 2 complaints. What will you do in...

  • Repairs Complaints Investigator

    4 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Repairs Complaints Investigator** **Location: Ealing Office base - 3 days per week in the office** **Salary: £33,000-35,000** **Contract: Permanent, Full time, 37.5 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and...

  • Complaints Paralegal

    1 week ago

    London, United Kingdom Michael Page Legal Full time

    We are looking for a detail-oriented, empathetic, and methodical Complaints Paralegal to join our Customer Services Team. The ideal candidate will be responsible for handling complaints with utmost professionalism and providing top-notch legal support. Client Details Our client is a leading housing organisation, with a significant workforce. They are...

Housing Complaints

4 months ago

Lewisham Greater London, United Kingdom Akton Recruitment Full time


Housing Complaints & Correspondence Officer

Lewisham

Job Role

To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus.

Key Responsibilities

To provide and promote a professional and good quality service to both internal and external customers.

To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.

To ensure all complaint responses to Informal, stage 1, General Enquiries, MP, Mayoral, Councillor, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.

To be the lead officer responsible for complaints allocated to you, being the main point of contact for internal and external stakeholders throughout the complaint process.

To manage multifaceted complaints and enquiries. Liaising cross departmentally, ensuring a high standard of quality on co-ordinated responses. Challenging and seeking information as necessary.

To provide support, training and guidance to repairs staff on iCase, customer enquiries, complaints policies and procedures, feeding back at regular meetings with service managers.

To provide key learning outcomes from resolved complaints, focusing on positive ways of improving the service to prevent further escalation or future complaints.

#J-18808-Ljbffr