Housing Complaint Resolution Team Leader
4 days ago
Job Title: Housing Complaint Resolution Team Leader
Location: Flexible, with a mix of office and remote work
Contract: Temporary, ongoing
Hours: Full-time, 35 hours per week
About the Role:
We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.
Key Responsibilities:
- Lead and Support Team Members: Provide hands-on support and guidance to team members on complaint handling and policies.
- Drive Team Performance: Motivate and drive the team to achieve performance targets and department objectives.
- Review and Improve Performance: Regularly review team performance and identify development needs.
- Monitor Productivity: Monitor productivity and ensure workloads are managed effectively.
- Escalate Complex Complaints: Serve as the escalation point for complex complaints, intervening when necessary.
- Lead Training Sessions: Lead training sessions and maintain high levels of team knowledge and development.
- Prepare Performance Reports: Prepare and deliver performance reports as required.
- Collaborate with Other Team Leaders: Collaborate with other team leaders to share best practices.
- Foster Strong Relationships: Foster strong relationships with contractors, service area leads, and managers.
- Communicate Updates: Communicate weekly updates to the team on organisational and departmental news.
- Attend Management Meetings: Attend management meetings to provide updates on team performance and address challenges.
- Identify Risks and Opportunities: Identify potential risks and opportunities, feeding them back through line management.
Requirements:
- Experience in Housing Management: Preferred experience in housing management, but not essential.
- Proven Leadership Experience: Proven experience leading a team.
- Complaint Handling Experience: Demonstrated experience in complaint handling, ideally within the housing sector.
- Excellent Communication Skills: Excellent written and verbal communication skills.
- Housing Ombudsman Code Knowledge: Strong knowledge of the Housing Ombudsman Complaint Handling Code.
Pay Rate: £28.75 per hour (LTD company rate), £23.08 per hour (PAYE equivalent)
-
Housing Complaint Resolution Team Leader
14 hours ago
London, Greater London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...
-
Housing Complaint Resolution Team Leader
15 hours ago
London, Greater London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Housing Complaint Resolution Team LeaderLocation: Flexible, with a mix of office and remote workContract: Temporary, ongoingHours: Full-time, 35 hours per weekAbout the Role:We are seeking a highly skilled Complaint Resolution Team Leader to join our team at Service Care Solutions - Housing. As a key member of our team, you will be responsible for...
-
Complaints Resolution Team Leader
5 days ago
London, Greater London, United Kingdom Red Personnel Full timeJob DescriptionRole Overview:We are seeking a highly skilled and experienced Complaints Resolution Team Leader to join our team at Red Personnel. As a key member of our organization, you will be responsible for leading a dedicated team focused on managing complaints at stage one or stage two.Key Responsibilities:Team Leadership: Oversee and support a team...
-
Complaints Resolution Team Leader
6 days ago
London, Greater London, United Kingdom Red Personnel Full timeJob DescriptionRole Overview:We are seeking a highly skilled and experienced Complaints Resolution Team Leader to join our team at Red Personnel. As a key member of our organization, you will be responsible for leading a dedicated team focused on managing complaints at stage one or stage two.Key Responsibilities:Team Leadership: Oversee and support a team...
-
Complaints Resolution Team Leader
3 days ago
London, Greater London, United Kingdom Red Personnel Full timeJob DescriptionJob Summary: We are seeking a skilled Complaints Resolution Team Leader to join our team at Red Personnel. As a key member of our housing association, you will lead a dedicated team focused on managing complaints at stage one or stage two.Key Responsibilities:Lead a team of complaint resolution specialists to ensure timely and effective...
-
Complaints Resolution Team Leader
4 days ago
London, Greater London, United Kingdom Red Personnel Full timeJob DescriptionJob Summary: We are seeking a skilled Complaints Resolution Team Leader to join our team at Red Personnel. As a key member of our housing association, you will lead a dedicated team focused on managing complaints at stage one or stage two.Key Responsibilities:Lead a team of complaint resolution specialists to ensure timely and effective...
-
Complaints Resolution Specialist
7 days ago
London, Greater London, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a skilled Complaints and Insight Officer to support our clients' complaints improvement project. The successful candidate will be responsible for ensuring compliance with the Housing Ombudsman complaints handling code and the new LGSCO complaints handling code.Key Responsibilities:Support the development and...
-
Complaints Resolution Officer
7 days ago
London, Greater London, United Kingdom Hyperion Partners Ltd Full timeJob SummaryHyperion Partners Ltd is seeking a highly skilled and empathetic Complaints Officer to join our team. As a Complaints Officer, you will play a crucial role in managing and resolving resident complaints, ensuring that their voices are heard and that their feedback helps shape better services.Key ResponsibilitiesComplaint Management: Receive, log,...
-
Complaints Resolution Specialist
5 days ago
London, Greater London, United Kingdom Edenbrook Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...
-
Complaints Resolution Specialist
5 days ago
London, Greater London, United Kingdom Edenbrook Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at Edenbrook. As a key member of our customer service team, you will be responsible for handling and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Handling: Manage and handle customer complaints from initial...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...
-
Complaints Resolution Specialist
4 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeContract Type: 1 year with a Local AuthorityPosition Overview:The primary function of this role is to guarantee that residents receive a comprehensive and impartial evaluation of their grievances as they escalate to Stage 2 of the Complaints Procedure.You will take charge of crafting well-articulated responses, pinpointing areas for improvement, and...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:This role is to ensure residents are provided a fair and thorough review of their complaints at the point of escalating to Stage 2 of the Complaints Process.Key Responsibilities:Support the Council to meet performance targets and regulatory requirements through proactive monitoring and reporting on performance and compliance with the Housing...
-
Complaints Resolution Specialist
3 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:This role is to ensure residents are provided a fair and thorough review of their complaints at the point of escalating to Stage 2 of the Complaints Process.Key Responsibilities:Support the Council to meet performance targets and regulatory requirements through proactive monitoring and reporting on performance and compliance with the Housing...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:This role is to ensure residents are provided a fair and thorough review of their complaints at the point of escalating to Stage 2 of the Complaints Process. You will be responsible for drafting high-quality responses, identifying learning, and working with services to prevent cases escalating to the Housing Ombudsman service.Key...
-
Complaints Resolution Specialist
1 day ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Summary:This role is to ensure residents are provided a fair and thorough review of their complaints at the point of escalating to Stage 2 of the Complaints Process. You will be responsible for drafting high-quality responses, identifying learning, and working with services to prevent cases escalating to the Housing Ombudsman service.Key...
-
Complaints Resolution Partner
1 month ago
London, Greater London, United Kingdom hireful Full timeOur client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to their customers? They're looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.About the role and person:Monday – FridayPermanent...
-
Complaints Resolution Officer
2 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeComplaints Resolution OfficerWe are seeking a highly skilled Complaints Resolution Officer to join our team at CRA GROUP LIMITED. As a key member of our organization, you will play a vital role in ensuring residents receive a fair and thorough review of their complaints.Key Responsibilities:Investigate and respond to complex complaints, including Stage 2...
-
Complaint Resolution Specialist
3 days ago
London, Greater London, United Kingdom Cherry Pick People Full timeJob Title: Complaint Resolution SpecialistCherry Pick People is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for investigating complaints, taking ownership of cases, and ensuring timely resolution.Key Responsibilities:Deliver Exceptional Customer Service: Meet diverse...