Customer Service Officer
5 months ago
HYBRID WORKING
Fox Morris are working with Lewisham Council in relations to finding a **Customer Service Officer**to start work ASAP
**Responsibilities**
- To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods.
- To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, online or through other channels which may be complex or of an urgent/ emergency nature including follow-up and liaison with other services as required to ensure timely and satisfactory resolution.
- Provide administrative support to a number of Council functions such as Housing, Registrations, Enviro, Highways, Planning, etc.
- Ensure a high quality service is provided to customers in line with corporate and local policies and procedures to achieve key performance indicators (KPI’s) including Customer Satisfaction and First Contact Resolution.
- To be a Customer Service champion and work across the organisation to represent the voice of the customer, ensuring the satisfactory resolution of enquiries and ongoing improvements to the customer experience.
You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.
**Benefits of working with Fox Morris Group**
Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
**Job Type**: Temporary contract
**Salary**: £15.51-£19.73 per hour
**Experience**:
- Customer Service Officer/Customer Service Agent: 1 year (required)
- Housing/Registrations/Enviro/Highways/Planning: 1 year (required)
- Borough Of/Councils/Council/local Authority: 1 year (required)
Work Location: In person
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