Customer Service Agent
3 days ago
**Domaine**: Fonctions Supports/Support administratif
- **Type d'emploi**: Standard
- **Temps de travail**:
**Equans is looking for a Customer Service Agent to join our team in Lewisham, SE13 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary starting at £25,000 and benefits package.**
**General Overview**:
You will be working as part of our cross functional team providing administration and emergency and routine call handling/scheduling service for our client(s). You will be one of the first points of contact for our internal/external customers and suppliers, representing ENGGIE, and will be ensuring that the information is correct and ready to manage. Working within our operational team you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive co-ordination of all service requirements and, ensuring jobs are accurately diagnosed, prioritised and that the correct engineer is dispatched, whilst ensuring high levels of customer service and adherence to client KPI’s at all times to ensure compliance.
***:
**What will you deliver?**:
- Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets, whilst maintaining a high level of customer satisfaction at all time
- Respond positively and manage efficiently all stakeholders/customers’ needs/support via all methods of communications and monitor /manage any requirements
- Plan & dispatch works directly to delivery staff via our software solutions, ensuring they have the correct information and skillset to ensure a first-time fix and leave the property in good working order
- Monitor progress on all job types, communicating with customers/stakeholders where required to follow the order through to practical completion
- Monitor internal business systems to ensure that issues are resolved in a timely manner by the relevant person
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
- Confidentially handle sensitive data and able to work in line with GDPR regulations highlighting any potential breaches to management
- Provide full support to the team leader in a managerial capacity to other members of the customer service department as appropriate
- Any other reasonable management request.
**What can we offer you?**:
On offer is a salary starting at £25,000 and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
**Who are we looking for?**:
- Proven excellent customer service experience
- Fantastic written and verbal communication skills
- Previous experience in an administrative role would be advantageous
- Knowledge of all MS Office packages
- Planning/scheduling experience
- Experience in the Social Housing industry (desirable).
**Who are we?**:
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
***:
**What’s next?**:
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disabilit
-
Customer Service Agent
3 days ago
Lewisham, United Kingdom Equans Full time**Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - **EQUANS is looking for a Customer Service Agent to join our team in Lewisham on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary up to £26,000 per annum and benefits package.** **General...
-
Customer Service Officer
7 months ago
Lewisham, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a **Customer Service Officer**to start work ASAP! **Responsibilities** - To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods. - To respond to customer contact within the...
-
Self Employed Estate Agent
7 months ago
Lewisham, United Kingdom Keller Williams Full timeKeller Williams Advantage are recruiting self-employed Estate Agents. Each KW agent works within their local area - getting to know their local community and providing a first class, knowledgeable service to their community and becoming the go-to property expert within their own region If you have previously worked as an Estate Agent or are someone with a...
-
Customer Service Coordinator
2 days ago
Lewisham, United Kingdom Reed Business Support Full time**Are you an experienced Customer Service Administrator/Coordinator looking for a new opportunity?** Reed are always seeking Customer Service Professionals for our clients based in North Kent and South East London. Primary responsibilities may include: - Providing excellent customer service to clients and customers - Processing orders accurately and...
-
Customer Service Apprentice
7 months ago
Lewisham, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Lewisham** **Salary £6.50 per hour, Bonus included.** **Hours: 40 hours per week - Includes weekend working** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc) and WeCare employee support...
-
Customer Service Apprentice
7 months ago
Lewisham, United Kingdom Specsavers Full time**Job Role: Customer Service Apprenticeship** **Location: Lewisham** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £240.00** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support...
-
Customer Service Advisor
5 days ago
Lewisham, United Kingdom The Hyde Group Full time**Lewisham** **Up to £23,000** **35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday** Hyde is looking to recruit an inbound Customer Services Advisor. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over...
-
Receptionist - Customer Service
4 days ago
Lewisham, United Kingdom The Hyde Group Full time**Lewisham** **Up to £23,000** **35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday** Hyde is looking to recruit an inbound Customer Services Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over...
-
Customer Service Assistant
7 months ago
Lewisham, United Kingdom Ontrak Recruitment Full time**Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...
-
Customer Service Advisor
7 months ago
Lewisham, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Glass Mill Leisure Centre in Lewisham. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...
-
Customer Service Advisor
7 months ago
Lewisham, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor to work at Glass Mill Leisure Centre in Lewisham, London. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person...
-
Customer Service Advisor
7 months ago
Lewisham, United Kingdom GLL Full timeGLL is looking for a Concierge team member at Forest Hill Pools in Lewisham. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with...
-
Customer Service Assistant
10 hours ago
Lewisham, United Kingdom Vita Student Full timeHourly Pay: £12.50 Contract (per week): 20-25 hours **Your Role** We are looking for a **Customer Service Assistant** who can commit to a **20-25 hour contract per week**. We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required. In a customer...
-
Customer Service Assistant
10 hours ago
Lewisham, United Kingdom Vita Student Full timeHourly Pay: £12.50 Contract (per week): 13 hours **Your Role** We are looking for a **Customer Service Assistant** who can commit to a **13 hour contract per week**. We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required. In a customer facing...
-
Customer Service Assistant
5 days ago
Lewisham, United Kingdom The Hyde Group Full time**Up to £25,520** **Lewisham** Hyde is looking to recruit a Customer Care Assistant. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it...
-
Customer Service Advisor
7 months ago
Lewisham, United Kingdom The Hyde Group Full time**Lewisham** **Up to £23,000** **35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday** Hyde is looking to recruit an inbound Receptionist (Customer Services Officer). Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000...
-
Customer Service Assistant L1
6 days ago
Lewisham, United Kingdom Wilko Full time**Customer Service Assistant L1**: - Hourly Rate - ** £9.50** - Location - ** Lewisham** - Contract Type - ** Permanent** - Contracted Hours - ** 6** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores...
-
Enforcement Support Officer
2 months ago
Lewisham, United Kingdom CV-Library Full timeEnforcement Support Officer Lewisham Job Role The efficient and effective collection of revenue in accordance with legislation and service objectives. To make enquiries to trace the whereabouts of absconders. To have professional competence in all aspects of internal and external customer enquiries and to ensure that all customers receive a courteous,...
-
Customer Service Supervisor
2 weeks ago
Lewisham, United Kingdom Zachary Daniels Recruitment Full timeStore OverviewOur Forest Hill store operates Monday to Friday from 9 am to 6 pm, Saturday from 10 am to 4 pm, and Sunday from 10 am to 3 pm. You will enjoy an excellent work-life balance, with evenings off and reduced weekend hours. Your workweek will be 39.5 hours.About the RoleThis is an excellent opportunity for someone looking to take their career to the...
-
Property Negotiator
7 months ago
Lewisham, United Kingdom CRA GROUP LIMITED Full time1 year contract with Lewisham Council_ **Job Summary**: - To be responsible for negotiating and procurement of good quality accommodation of suitable type, size and location across the private sector both Temporary and Private Rented Sector Accommodation, including Private Sector Leasing (PSL); Private Managed Accommodation (PMA); Lewisham Letting Scheme...