Customer Service Training Officer

4 months ago


Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**Up to £33,000**

Hyde is looking to recruit a Customer Service Training Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Training Officer at Hyde you will be lead on the training and continuous update of skills and knowledge for the Customer Contact and Digital Services teams to meet the changing and ongoing needs of the business.

**Responsibilities**
- Designing and delivering induction training to new starters in the Customer Services team.
- Developing and implementing training to customer facing staff in the Customer Operations and Digital Services team.
- Working closely with line managers to identify and implement creative learning interventions to ensure service levels are maintained and improved, including systems and soft skills training.
- Ensuring the Customer Services team delivers the highest standards of customer service in line with Hyde's vision, values, policies, and service promise.

**Skills and Experience Required**
- Previous experience in a customer service trainer role is essential.
- Knowledge of Northgate and/or Salesforce is desirable but not essential.
- Previous experience within Housing is desirable.
- Self-starter with the ability to use initiative and hit the ground running.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Lewisham Council in relations to finding a **Customer Service Officer**to start work ASAP! **Responsibilities** - To effectively support customers in using a number of Council services, predominantly through the promotion of online and other self-service methods. - To respond to customer contact within the...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £33,000** Hyde is looking to recruit a Training and Quality Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £23,000** **35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday** Hyde is looking to recruit an inbound Receptionist (Customer Services Officer). Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000...

  • Attendance Officer

    3 months ago


    Lewisham, United Kingdom Service Care Full time

    **Attendance Officer** *** Service care Solution are currently recruiting for an Attendance Officer in the London Borough of Lewisham. **Main Responsibilities** *** As an Attendance Officer, some of your responsibilities will be: *** - To undertake in partnership with the local authority, schools, alternative provision providers and other relevant...


  • Lewisham, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store: Specsavers Lewisham** **Salary £6.50 per hour, Bonus included.** **Hours: 40 hours per week - Includes weekend working** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc) and WeCare employee support...


  • Lewisham, United Kingdom Fox Morris Group Full time

    HYBRID WORKING - 1 DAY PER WEEK IN OFFICER Fox Morris are working with Lewisham Council in relations to finding a Senior Customer Resolutions Officer to start work ASAP! **Responsibilities** - To investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests for the Council. - To identify service...


  • Lewisham, United Kingdom Neway International Ltd Full time

    Neway are looking for a Customer Service Officer to join our client based with Lewisham Council. This role is starting asap, working 35 hours a week, initially for a 4 month contract that will be extended after review. Pay Rate is £15.51 p/h PAYE This will be a hybrid role. **Job Types**: Full-time, Temporary contract, Fixed term contract **Salary**:...


  • Lewisham, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Lewisham** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £240.00** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £33,000** Hyde is looking to recruit a Customer Service Trainer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it...


  • Lewisham, United Kingdom Service Care Full time

    **Job Title: Access and Enforcement Officer** **Contract: Temp ongoing** **Hours: 36, flexible working available** **Location: Lewisham** **DBS: Basic** **Purpose of the Role** I am representing a client based in Lewisham, who are looking for someone to facilitate access to tenanted properties for the purpose of completing essential fire safety and other...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £23,000** **35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday** Hyde is looking to recruit an inbound Receptionist (Customer Services Officer). Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000...


  • Lewisham, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Disclosure Officer

    4 months ago


    Lewisham, United Kingdom Service Care Full time

    Job Title: Civilian Disclosure Investigator Location: Lewisham, Barking, Putney, Hendon **Salary**: £18.72 per hour **Responsibilities**: - Support OICs in complex scheduling, redacting, and organizing disclosure within Economic Crime cases - Office hours Monday to Friday - Manage complex cases with challenging data - Review, assess, and schedule...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £24,000** **4 Month Secondment** Hyde is looking to recruit a Customer Services Advisor. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for...


  • Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £24,000** **4 Month Fixed Term Contract** Hyde is looking to recruit a Customer Services Advisor. Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better...


  • Lewisham, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor to work at Glass Mill Leisure Centre in Lewisham, London. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person...


  • Lewisham, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Glass Mill Leisure Centre in Lewisham. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...


  • Lewisham, United Kingdom Deekay Technical Full time

    Hybrid role mainly working from home but expected in the office 1 day per week. This address is Laurence House Catford SE6 4RU which is accessible via Public transport or subsidised parking available on site To investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests for the Council To identify...


  • Lewisham, United Kingdom GLL Full time

    GLL is looking for a Concierge team member at Forest Hill Pools in Lewisham. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with...


  • Lewisham, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** £10.60** - Location - ** Lewisham** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Retail Customer Service/Operations Assistant - 16 hours, 4/7 days a week as business operation requires. Fully flexible with mixed start times;** **Sunday 1:30-5:30pm** **Monday...