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Bookings Advisor

4 months ago

Bristol, United Kingdom Dick Lovett Full time

We are looking for Bookings Advisors to join our team and contribute to the success of the Dick Lovett Group. If you are goal driven and enjoy working in a fast-paced environment delivering an exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.

Key responsibilities:

- Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments

Our team is based at The Farmhouse on the Bristol Cribbs Causeway campus and work in a beautifully converted office with excellent facilities including onsite parking.

Benefits with the role
- Average OTE of £27,600
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Private Medical Insurance
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking

Essential Qualifications
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre in Bristol. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.
- Working at BMW Bristol

EXPLORE LOCATION

Dick Lovett has been representing BMW for over 50 years and opened its Bristol location in 1997. As the largest dealership on the Bristol campus, BMW is also one of the most well-known by customers in the local area. We have team members who commute from around the South West to work in Bristol from Thornbury, Almondsbury, Bristol City Centre and Portbury.

The team works hard to provide a first-class service to both sales and aftersales customers. BMW Bristol is situated in Laurel Court just off the A4018, easily accessible from Junction 17 of the M5 motorway.
- Working in the Customer Contact Centre team

EXPLORE TEAM

Working in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service.

As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.