Customer Service Advisor

6 months ago

Bristol, United Kingdom Babcock International Full time

**Customer Service Advisor**:

- Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Job Title: Customer Service Advisor**
**Location: Bristol, Avon + Hybrid Working Arrangements**
**Compensation: £22,878 + Benefits**
**Role Type: Full time / Permanent**
**Role ID: SF54858**

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.

**The role**
As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. The focus for the role will be to handle queries of a varied nature across a realm of services not limited to: rental provision, lease provision, and management, scheduled services, incidents, and events.

Day to day, you’ll provide telephony and administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges.
- Using Babcock’s booking system to administer all booking requests within agreed timescales
- Providing customers with confirmation of their booking and any further information required relating to that booking
- Provide support to suppliers on the timely return of Overdue Vehicle rentals
- Allocating a supplier to a booking checking it is from an authorised and contracted supplier listing relating to the requested schedule of rates (SOR) Code
- Liaise with both supplier and customer throughout the booking process

This role is full time working 37-hours per week weekly hours and will be based at our site in Bristol with hybrid working from home arrangements.

**Essential experience of the Customer Service Advisor**:

- Excellent communication skills and the ability to build rapport with the customer
- Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI’s)
- Ability to identify customer needs and respond appropriately to them
- Excellent oral and written communication skills
- Organised with excellent attention to detail

**Qualifications for the Customer Service Advisor**:

- Educated to GCSE level C and above in English and Maths

**Our Benefits**
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

**Babcock International**
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

**Closing date: 08/12/23**

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